Job Title: Hotel Receptionist
Location: Cricklade Hotel & Spa, Cricklade, Wiltshire
Hours: 40 hours per week, including weekends, bank holidays and evenings on a rota basis
Reports To: Reception Manager
About the Role
We are looking for a friendly, professional and enthusiastic Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in creating a warm welcome and ensuring every guest enjoys an exceptional experience throughout their stay.
Key Responsibilities
- Welcome guests with a warm and professional manner.
- Complete guest check-ins and check-outs efficiently.
- Answer telephone and email enquiries promptly.
- Process room reservations and amendments.
- Handle guest requests and resolve any issues professionally.
- Promote hotel facilities, including the restaurant, spa, leisure club and events.
- Take payments and balance daily transactions.
- Maintain accurate guest records using the hotel's Property Management System.
- Liaise with Housekeeping, Maintenance and Food & Beverage departments to ensure excellent guest service.
- Assist with conference, wedding and leisure enquiries when required.
- Ensure the reception area remains clean, organised and welcoming.
- Follow hotel security procedures and data protection requirements.
- Support the Manager on Duty with operational tasks as required.
Skills & Experience
Essential
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Good computer literacy.
- Ability to work under pressure while maintaining attention to detail.
- Smart, professional appearance.
- Flexible approach to working shifts.
Desirable
- Previous hotel reception or hospitality experience.
- Experience using hotel booking systems (e.g. Guestline, Opera or similar).
- Knowledge of Microsoft Office.
- Cash handling experience.
Personal Qualities
- Friendly and approachable.
- Reliable and punctual.
- Organised and able to multitask.
- Positive attitude and team player.
- Calm and professional when dealing with guest concerns.
- Passionate about delivering excellent customer service.
What We Offer
- 40-hour permanent contract.
- Company pension.
- Meals on duty.
- Staff discounts across the hotel.
- Training and development opportunities.
- Free on-site parking.
- Opportunity to develop a career within Cricklade Hotel & Spa.
Work Location: In person
