Job Overview
We are seeking a dedicated Care Navigator/Receptionist to join our healthcare team. This vital role involves providing excellent administrative support and ensuring smooth patient flow within our practice. The successful candidate will act as the first point of contact for patients and visitors, offering a welcoming environment while managing various administrative tasks. Prior office experience and a friendly, professional demeanour are essential to excel in this position.
Duties
- Greet patients and visitors in a courteous and professional manner
- Manage appointment scheduling and coordinate patient flow efficiently
- Answer phone calls, respond to enquiries, and direct calls appropriately
- Maintain accurate patient records and update information as needed
- Handle administrative tasks such as filing, data entry, and processing correspondence
- Assist with billing, invoicing, and other financial documentation
- Ensure the reception area remains tidy, welcoming, and organised
- Support the healthcare team with general administrative duties as required
Qualifications
- Previous office or administrative experience is highly desirable
- Strong organisational skills with attention to detail
- Excellent communication skills, both written and verbal
- Proficient in using office software such as MS Office or similar programmes
- Friendly, approachable manner with a professional attitude
- Ability to multitask effectively in a busy environment
- A proactive approach to problem-solving and customer service skills
This role offers an opportunity to contribute meaningfully within a supportive healthcare environment while developing valuable administrative expertise.
Pay: From £12.71 per hour
Benefits:
- Company pension
- Free flu jabs
Work Location: In person
