HILTON GARDEN INN DONCASTER RACECOURSE
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!
We are looking for someone to join our front office team.
As a Front Office assistant, you will serve as part of our Reception team and provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and everything in between. Our team members truly influence the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
What will I be doing?
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Follow company brand standards
What are we looking for?
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
Job Types: Part-time, Permanent
Pay: Up to £12.71 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Doncaster DN2 6BB: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
