Trainee Enforcement Agent
From Police to Enforcement Agent – Your skills. A new Career.
Location: London
Salary: £30,000 (London), with realistic OTE of £60,000+ post qualification
Contract: Full Time, Permanent (Following successful Training Programme)
Are you ready for your next challenge?
As a Police Officer, you've already developed many of the skills needed to succeed as an Enforcement Agent. Every day you'll draw on your communication, negotiation, professional judgement and ability to remain calm under pressure to help people resolve outstanding debts fairly and compliantly.
If you are looking for a rewarding, dynamic new career that that offers professional development, uncapped earning potential and the opportunity to work independently, we'd love to hear from you.
Why join us:
We support and help clients recover money that is owed to them compassionately and compliantly.
We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.
We are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.
During your training you'll receive:
- A guaranteed salary while you learn during your 10–12 week Academy Programme
- A Recognised qualification - graduate with a Level 2 equivalent qualification in Taking Control of Goods
- One-to-one mentoring from experienced Enforcement Agents
- Practical field-based learning
- Guaranteed employed or self-employed contract upon successful completion
Our award-winning City & Guilds Training Academy provides everything you need to become a Certificated Enforcement Agent. With a 99% completion rate, trainees typically achieving their on-target earnings within 60 days of becoming certificated.
Hear from our Enforcement Agents
"The freedom and autonomy the job gives me, plus the opportunity to earn well."
"The satisfaction of resolving difficult situations with customers and successfully collecting payment."
"Helping those that are struggling to sort out their situations."
"No two days are the same."
What you'll receive
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- 25 days holiday, rising to 28
- Voluntary service opportunities to a charity of your choice – up to two days per year
- Long service awards
- Enhanced family leave
- Mobile & Body Worn Video
What you will be doing:
Working alongside experienced Enforcement Agents, you'll learn how to:
- Visit customers to discuss outstanding debts
- Negotiate realistic payment arrangements
- Identify vulnerable customers and provide appropriate support
- Work within legislation and company compliance procedures
- Record case information accurately
- Build positive relationships with customers while achieving successful outcomes
Throughout your training you'll receive mentoring, practical coaching and ongoing support.
We are looking for:
· Communication: Outstanding verbal communication and the ability to negotiate calmly and effectively
· Resilience: The ability to work under pressure, manage conflict and deal confidently with challenging situations
· Professionalism: A smart appearance, good level of physical fitness and high ethical standards
- Driving: A full UK driving licence and access to a vehicle during training
No previous enforcement experience is required; we'll provide all the training you need to succeed.
If you are looking for a career change that offers genuine financial rewards, professional qualifications, and long-term stability, apply today to secure your interview slot for our next Academy intake.
We are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.
If you require any assistance or accommodation due to a disability, please contact us.
INDT
Pay: £30,000.00-£60,000.00 per year
Work Location: On the road
