Office Administrator
About the Role
P&P Pest Control Ltd is a well-established, family-run pest control company based near Crickhowell, covering customers throughout South Wales and beyond.
We are looking for a friendly, organised and reliable Office Administrator to join our busy office team.
This is a permanent, full-time position and a varied role involving customer service, job scheduling, general administration and accounts support.
You'll be working closely with our office team and technicians, helping to ensure the day-to-day running of the business goes smoothly.
The Role
Day-to-day duties will include:
- Answering incoming telephone calls and dealing with customer enquiries
- Booking jobs and managing technicians' diaries
- Responding to customer emails
- Liaising with customers and technicians throughout the day
- Processing jobs and maintaining customer records
- Preparing and sending quotations
- Invoicing and general accounts administration using Xero
- General administration and data entry
- Using Microsoft Outlook, Word and other Microsoft Office applications
- Using Google Sheets and maintaining company spreadsheets
- Preparing and updating customer and contract documentation
- Supporting the wider office team with the day-to-day running of the business
What We're Looking For
We're looking for someone who is:
- Friendly, professional and confident on the telephone
- Organised and able to manage a busy workload
- Reliable and punctual
- Accurate with good attention to detail
- Confident using computers and different software systems
- Able to communicate well with customers and colleagues
- Comfortable working independently and using their own initiative
- Happy working as part of a small, busy office team
Previous office/administration experience would be preferred.
Experience using Xero, Microsoft Office, Outlook and Google Sheets would be an advantage, although training on our own systems and processes will be provided.
Hours
Monday to Friday – 8:00am to 5:00pm
This is a full-time, permanent, office-based position at our premises near Crickhowell.
What We Offer
- Competitive salary
- Monday to Friday working
- Company pension
- Holiday entitlement
- On-site parking
- Full training on our systems and procedures
- Ongoing training and development
- Friendly, established family-run business
If you're organised, confident dealing with customers and enjoy a busy and varied office environment, we'd be pleased to hear from you.
Pay: £22,568.00-£32,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
