Retail Sales Assistant (Keyholder) Royal Mile Whiskies York
Job Title: Retail Sales Assistant (Keyholder)
Location: Royal Mile Whiskies, York
Contract Type: Zero Hours
Salary: £13.52 per hour
About Us
The Dormant Distillery Company operates one of Scotlands leading whisky specialist retailers and wholesalers, Royal Mile Whiskies. Founded in 1998, the company also operates a specialist tobacconist on the Royal Mile, The Cigar Box, and in 2011 opened specialist drinks retail shops in Edinburgh and Pitlochry, Drinkmonger, with the vision of providing the most comprehensive range of quality alcohol products in Scotland.
Alongside our online business through Royal Mile Whiskies and Drinkmonger, the company has also developed a wholesale business, supplying the on-trade across Scotland and beyond.
The Role
An opportunity has arisen to join the Royal Mile Whiskies team as a Retail Sales Assistant (Keyholder) in our new York store.
This role is focused on delivering excellent customer service and supporting the daily running of the shop. As a keyholder, you will also have responsibility for opening and closing the store when required, ensuring the appropriate security procedures are followed.
You will assist customers, help maintain high presentation standards and support the wider team during busy trading periods.
While specialist product knowledge is not required, an interest in drinks retail is important and you should be enthusiastic about developing your knowledge of our range of spirits, wine, beer and premium products.
This role is particularly suited to someone looking for flexible hours, including weekend and peak trading work.
Responsibilities
Customer Service
- Welcome and assist customers in a friendly and helpful manner.
- Help customers find products and make informed purchasing decisions.
- Process sales through the till accurately.
- Deliver a positive and welcoming experience for every customer.
- Build confidence in making product recommendations based on individual customer requirements.
Keyholder Responsibilities
- Act as a keyholder for the store and take responsibility for opening and closing when required.
- Follow all store opening, closing and security procedures.
- Ensure the store is secure and appropriately prepared for trading.
- Support the smooth day-to-day running of the shop when carrying out keyholder duties.
Shop Floor Support
- Restock shelves and maintain displays.
- Keep the shop clean, tidy and well presented.
- Assist with deliveries and stock organisation.
- Support colleagues during busy trading periods.
- Help maintain high standards across the shop floor.
Product Knowledge
- Develop knowledge of our range of spirits, wine, beer and other premium products.
- Build confidence recommending products to customers.
- Take part in training and development opportunities.
- Support tastings and in-store events where required.
Compliance
- Follow Challenge 25 procedures.
- Support safe and responsible retailing.
- Follow company policies, procedures and security requirements.
Job Requirements
- Friendly and approachable manner.
- Good communication and customer service skills.
- Reliable and comfortable taking responsibility as a store keyholder.
- Flexible availability, including weekends and peak trading periods.
- An interest in drinks retail.
- Enthusiasm and willingness to develop product knowledge.
- Previous retail or hospitality experience would be helpful but is not essential.
Additional Information, Salary and Benefits
This is a Zero Hours position, with shifts offered based on business needs, including weekends, holidays and peak trading periods.
The hourly rate for the role is £13.52 per hour.
Benefits include:
- Staff discount on a large range of products.
- Workplace pension where eligible.
- Training opportunities, including WSET.
- Opportunities to attend tastings and industry events.
- Access to funded development opportunities within the business.
We would particularly encourage applications from underrepresented groups.
How to Apply
This will be a rolling recruitment process and may close at any time, so please submit your application early.
Please send:
- A covering letter outlining your relevant experience.
- A current and up-to-date CV.
Please be aware that due to the volume of applications, we are unable to respond to all applicants.
