Hours: 8-10hr shifts, Monday - Friday. Shift times range between 7 a.m. and 6 p.m.
Pay Rate: £18.45 p/h.
We currently have a fantastic opportunity to join our Reception/Front of House team as a receptionist.
The main duty of all receptionists is to present a united, professional image of the building and of the various departments/organisations working within it. The nature of this role requires a very high standard of customer service and awareness, to be demonstrated throughout the course of the day. The role may involve being based at a standalone reception, therefore the ability to work independently is a must.
The main duties are as follows, but not limited to:
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Responsibility for the day-to-day operation of the reception desk.
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Establishing identity and issuing day passes to staff with correct clearance.
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Enter the data of all day passes issued onto a the Visitor Management System (VMS - Matrix) to ensure an accurate record is kept of passes issued.
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Inputting of all visitor and contractor notifications onto the VMS to ensure they are dealt with in an efficient and professional manner upon their arrival.
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Replying back to each visitor notification e-mail with the standard reply, acknowledging receipt of the notification and that the details have been entered onto the VMS.
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Booking in visitors onto the VMS (Visitor Management System) upon their arrival and contacting their host, advising of their guest's arrival.
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Conducting validation checks on government passes via the necessary portal and access control system.
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Monitoring guests waiting to be collected to ensure that they are not left waiting for long periods.
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Assisting with the access for mobility impaired visitors and staff.
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Answering telephone queries in a polite, consistent and timely fashion.
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Ensuring the integrity of the building security is not compromised by only allowing access to authorised visitors.
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Ensuring that the working environment is presented in a professional manner at all times.
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Assisting visitors in the event of emergency situations occurring on site.
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Assisting with covering events that take place on site during normal working hours.
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Covering fire warden duties in the event of a fire evacuation.
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Supporting with security duties, inclusive of standing in positions and covering security breaks, when required.
ESSENTIAL:
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Excellent communication skills.
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Excellent Customer Service skills.
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SIA licensed prior to commencing work.
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CTC cleared prior to commencing work.
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PC literate.
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Experience of working on a reception.
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To undertake further training as required for the position/site.
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Willingness to cover other positions onsite such as Team Leader/Pass Production.
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Flexible attitude to work.
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Ability to perform a standing role when necessary.
