Job Title: Tenancy Sustainment Officer
Location: Based at various locations within Barnet or Enfield or Haringey or Waltham Forest depending on area of responsibility.
Salary: £32,000
Hours: 37.5
- Reporting to: Housing Services Team Leader
About Christian Action Housing Association
We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey and Waltham Forest we provide affordable housing, managing around 1400 homes and we continue to strive to provide more much needed services. We run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We have a number of Independent Living schemes for anyone aged 55+, offering peace of mind and an opportunity to remain independent and in their local community.
The Role
Our Tenancy Sustainment Officer is responsible for supporting residents to maintain their tenancies and prevent tenancy breakdown. The role focuses on early intervention, providing practical and person-centred support to tenants facing challenges such as financial hardship, mental health issues, or anti-social behaviour, ensuring long-term housing stability. A key outcome is to enable tenant to build a community of support independent of Neighbourhood Officers through advocacy and establishing sustainable actions and partnerships that embeds resilience against day-to-day life challenges.
Key Responsibilities
- Provide tailored support to tenants at risk of tenancy failure, including those with complex needs.
- Work proactively to prevent rent arrears, evictions, and homelessness.
- Support tenants in developing independent living skills, including budgeting, maintaining their property, and managing bills.
- Promote financial and social inclusion
- Contribute to safeguarding processes and ensure appropriate action is taken where risks are identified.
- Assist in managing low-level anti-social behaviour through early intervention and engagement.
- Promote tenancy rights and responsibilities, ensuring tenants understand their obligations.
- Encourage resident involvement with the tenants that you engage with. Be an advocate for our services and residents
- Uphold our values working collaboratively with colleagues across the Association
- Demonstrate the Associations commitment to building a diverse and inclusive organisation
- Any other duties that may be reasonably required
Please see attached job description for a full list of duties/responsibilities
Benefits
- 25 days annual leave entitlement plus public holidays.
- Health care cashback scheme
- Employee Assistant Programme (inc. free counselling and leagal advice)
- Generous pension scheme.
- Supportive and friendly working environment
Applying
Interviews will be held week commencing 20th July 2026.
Christian Action Housing is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of background.
