Location: Winchester Urgent Care Clinic, Royal Hampshire County Hospital
Hours: Friday 18:15 – 23:15 and 1 in 4 Sundays 13:15 – 18:15
About the Role
We are looking for a friendly and organised Receptionist to join our Reception Team at Winchester Urgent Care Clinic.
As a key member of the team, you will help provide an efficient, timely and courteous service to patients, visitors and clinical colleagues. You will play an important role in creating a welcoming environment and supporting the smooth running of the clinic.
Working closely with the Reception Supervisor and Service Delivery Manager, you will help ensure patients receive a seamless service, while completing a range of reception and administrative duties.
Key Responsibilities
- Monitoring the electronic booking system and highlighting workload concerns
- Booking patients in on arrival
- Following up patients who did not attend appointments
- Managing expectations of patients in the waiting area
- Answering telephone enquiries promptly, helpfully and courteously while maintaining confidentiality
- Supporting reception processes and ensuring records are maintained accurately
- Supporting the management team with public relations
- Keeping the reception area clean, tidy and safe
- Logging and managing medical equipment and drug boxes appropriately
- Accurately logging prescriptions in and out
- Maintaining stationery supplies
- Keeping mandatory training up to date
About You
You will have:
- The ability to communicate effectively and demonstrate empathy when supporting patients and clinical staff from a range of backgrounds
- A good standard of literacy
- The ability to work under pressure, both independently and as part of a team
- Knowledge of Microsoft Office packages
- Previous experience in Reception, Customer Service or Administration (highly desirable)
- Previous experience of Adastra (desirable)
Why Join Us?
At PHL Group, we pride ourselves on being Truly Caring, Team First, and Pioneering Innovation. You’ll join a forward-thinking organisation that values integrity, inclusivity, and innovation, and empowers its leaders to make a real difference.
Applications
Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission.
Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.
Benefits
- DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
- Employee Assistance Program – 24 hour helpline. 24/7 support for counselling, legal, medical & more
- Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards
- Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
- Long Service Award. Celebrating 5 & 10 years of service
- Menopause Support. HRT subscription covered & Menopause Pledge
- NHS Discount – Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
- Paid Sick Pay. 10 days per year
- Professional Development. Training, courses & team-building opportunities
- Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans
- Your Birthday off!.
As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
