Position: Family Support Worker
Location: Lymington, Hampshire
Hours: 30 hours per week
Salary: £31,606 per annum (FTE £39,520)
Closing date: 14th June 2026
We are seeking a compassionate and experienced Family Support Worker to join our Patient and Family Support Team at Oakhaven Hospice, contributing to a safe and supportive environment that prioritises the wellbeing and safeguarding of patients and families at every stage of their journey.
About the role
This is a highly rewarding opportunity to support patients and families through some of the most important and challenging times in their lives.
As a Family Support Worker, you will:
- Provide compassionate emotional, psychological, and practical support to patients, families and carers
- Work as part of a multidisciplinary team delivering holistic, person-centred palliative care
- Support children, young people and families, including pre- and post-bereavement care
- Manage your own caseload, helping individuals SAFELY navigate complex personal and social challenges
- Advocate for patients and families, offering guidance on areas such as housing, benefits and support services
- Help facilitate therapeutic and bereavement groups
- Build strong relationships with colleagues and external agencies to ensure joined-up care
Every day is different, but each day offers the chance to make a meaningful difference.
About you
We are looking for someone who is empathetic, resilient and passionate about supporting others.
You will have:
- A Diploma in Health or Social Care (or equivalent)
- Experience supporting vulnerable individuals, ideally within health or social care settings
- Excellent communication and listening skills, with the ability to build trust quickly
- Strong organisational skills and the ability to manage your own workload
- Confidence working independently and as part of a team
- A good understanding of safeguarding, confidentiality and professional boundaries
- An awareness of the impact of illness, loss and bereavement
About us
Oakhaven Hospice supports people across the New Forest living with life-limiting illness, offering specialist care both within the hospice and in the community.
We are proud of our culture and values – Compassion, Accountability, Respect and Empathy – which shape everything we do. We are committed to creating an inclusive workplace where everyone feels valued, supported and able to be themselves.
Benefits
- Holiday: 28 days plus bank holidays (pro rata for part-time employees)
- Long service leave at 5 and 10 years
- Auto-enrolment company pension scheme (with ability to retain membership of NHS Pension Scheme subject to qualifying criteria)
- Life Assurance
- Cycle to Work Scheme
- Study Leave
- Cash Health Plan
- Employee Assistance Programme – Help@Hands App from “Unum”
- Excellent Education & Development Opportunities
- Wellbeing Support
- A truly supportive and caring environment
Pay: £31,606.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Ability to commute/relocate:
- Lymington SO41 8ZZ: reliably commute or plan to relocate before starting work (required)
Experience:
- Supporting vulnerable individuals: 2 years (preferred)
Licence/Certification:
- Diploma in Health or Social Care (or equivalent) (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
