Property Manager
We're Hello Neighbour, and we're Changing Lettings For Good. We're a tech-led lettings and property management business helping landlords and tenants thrive, without the costly contracts, fanciful fees, and tie-ins that have made the industry such hard work for so long.
We're hiring an experienced Property Manager to take ownership of a varied residential portfolio across London. If you're organised, calm under pressure, genuinely kind, and ready to work with smart tools (and a team that builds them), we'd love to hear from you.
At a glance
- Full-time, 37.5 hrs/week, Mon to Fri, 9am to 5.30pm
- Hybrid, minimum 3 days at our office in New Malden, London KT3
- Reporting to a Property Management Team Lead
- Salary: £32,000 to £35,000, plus share options
- Start: ASAP
The role
You'll be the main point of contact for landlords and tenants across your portfolio, from move-in through to move-out. You'll manage your portfolio remotely day to day, with property inspections carried out by colleagues so you can stay focused on landlords, tenants, and compliance.
What you'll do
- Manage a varied portfolio of residential properties, including HMOs, across multiple local authorities
- Handle landlord and tenant queries day to day
- Coordinate repairs and maintenance through FixFlo, working with trusted contractors
- Oversee inspections, renewals, and handovers
- Serve notices and manage deposit protection and disputes
- Stay current on lettings legislation and HMO requirements
- Spot small ways we can get better, and tell us about them
What success looks like
- 100% compliance across your portfolio
- Prompt, clear communication and fast issue resolution
- Helping us keep our Trustpilot score at 4.7 or above
- Landlords and tenants who'd happily recommend us
- Strong working relationships with the wider team and our contractors
What you bring
- 4+ years of residential property management experience, including HMOs
- Confidence running a high-volume portfolio independently
- Strong organisation, communication, and problem-solving skills
- Comfortable with tools like FixFlo, HubSpot, LettsPay, SpokePhone, and Microsoft 365
- Happy to use tools that are actively evolving, and to feed back on what's working
- ARLA Propertymark Level 3 (or working towards it)
- Good working knowledge of lettings legislation
- A genuine, kind, considerate, and approachable manner. Without it, we don't have a business.
Bonus points for
- Experience in a fast-paced or scale-up environment
- Using AI tools (ChatGPT, Claude, and similar) to streamline admin and drafting
Why join us
- A mission-led business that's genuinely trying to change a tired industry
- Competitive salary and share options
- 25 days holiday (rising to 30 after 5 years), plus a day off for your birthday
- Friendly, values-led team: kind, approachable, genuine
- Hybrid working from our New Malden office (minimum 3 days)
How to apply
Send your CV and a short cover letter to [email protected], including:
- Your desired salary
- Your notice period
Applications without a cover letter won't be considered.
Hello Neighbour is proud to be an equal opportunity workplace. We celebrate, support, and thrive on diversity, which we believe benefits our employees, our business, and the community we serve.
Hello Neighbour Ltd, Apex Tower, 7 High Street, New Malden KT3 4LH
+44 (0) 20 8138 8848 | [email protected] | hello-neighbour.com
Note for recruitment agencies: we're not accepting applications through agencies. Speculative CVs or candidates won't be considered.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee stock purchase plan
- Health & wellbeing programme
- Store discount
- Transport links
- Work from home
Ability to commute/relocate:
- New Malden KT3 4LH: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your notice period / what date would you be available to start?
- Do you require a sponsorship visa? (Please note that we are unable to provide sponsorship)
- What is your current salary (per your payslip)
- Can you attend the office at least 3 days per week in person?
- What is your expected salary? (NB range is up to a maximum of 35k, dependent on experience)
Experience:
- Property Management: 4 years (required)
Licence/Certification:
- ARLA/ CELA qualification (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in New Malden KT3 4LH
