Overview
We are seeking a dynamic and experienced Duty Manager to oversee daily operations within our hospitality establishment. The ideal candidate will possess strong leadership skills, and a passion for delivering exceptional guest services. This role offers an exciting opportunity to contribute to a vibrant team, ensuring smooth operations and high standards of service. Multilingual or bilingual abilities are highly desirable to enhance communication with diverse guests and staff.
Responsibilities
- Supervise and coordinate the activities of staff members across various departments to ensure efficient service delivery.
- Oversee guest check-in and check-out processes, resolving any issues promptly and professionally.
- Manage guest relations by addressing concerns, providing personalised service, and ensuring overall guest satisfaction.
- Assist in training, mentoring, and supporting team members to uphold company standards and improve performance.
- Monitor daily operational activities, including reservations, and facilities management.
- Ensure compliance with health and safety regulations, company policies, and industry standards.
- Handle escalated guest complaints or emergencies with tact and professionalism.
- Support human resources functions including scheduling, recruitment assistance, and staff development initiatives.
Requirements
- Proven supervising experience within the hospitality sector, ideally in hotel management or similar environments.
- Strong leadership skills with the ability to motivate and manage diverse teams effectively.
- Excellent guest service skills with a focus on delivering memorable experiences
- Knowledge of human resources practices related to staffing, training, and employee relations.
- Organised with excellent problem-solving skills and attention to detail.
- Ability to remain calm under pressure while managing multiple priorities efficiently. This role is perfect for a proactive professional eager to make a positive impact within our organisation while further developing their leadership capabilities in a vibrant hospitality environment.
Job Types: Full-time, Permanent
Pay: £16.00-£16.50 per hour
Benefits:
- Canteen
- Company pension
- On-site gym
- On-site parking
Work Location: In person
