Operations Team Leader
Bristol
£31,146
40 hours a week (Monday – Friday)
________________________________________________________________
Accelerate your career with a company that leads the way!
Overview
Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide.
At Manheim, we believe our differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success.
Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time.
Why Join Us & What’s In It For You?
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
-
Option to buy additional holiday days
-
Your birthday off every year - paid
-
One annual Well-Being Day for you to relax and recharge
-
One paid Charity Day to give back and support a cause that matters to you
-
Opportunities for career progression across the Cox Automotive network
-
Competitive pension scheme
About The Role
Lead and manage operational team members in their day-to-day activities, ensuring high standards of operational excellence. Responsible for coordinating all onsite vehicle movements, overseeing sale day preparation, and ensuring pre-inspection and vehicle imagery are completed accurately and within required timeframes.
What You’ll Be Doing
-
Lead and manage the operational team in their day-to-day duties, ensuring appropriate resources are in place to support vehicle movements, operational tasks, and sale day driving.
-
Ensure all vehicle movements for storage, sale preparation, lane driving, and outbound processing are completed efficiently and within required timeframes.
-
Oversee the preparation and delivery of all physical auction sales, ensuring vehicles are presented to a high standard.
-
Ensure ad hoc customer requirements are managed and delivered effectively.
-
Maintain accurate yard administration and ensure regular stock checks are completed on time.
-
Monitor team productivity and maintain high quality standards across all operational functions.
-
Build and maintain strong relationships with key customers while they are onsite at the auction.
-
Continuously review and improve operational processes to drive efficiency and ensure effective collaboration with other site functions, buyer services, and logistics teams.
-
Identify team and individual training needs and ensure appropriate development and support is provided.
-
Complete all people management responsibilities, including regular team meetings and one-to-one reviews.
-
Manage performance-related matters including investigations, disciplinary actions, absence management, and performance improvement plans where required.
-
Coordinate Health & Safety within the operational area, ensuring all documentation, training, and compliance requirements are completed in a timely manner.
What We’re Looking For
-
Proven experience working in a fast-paced, high-pressure environment.
-
Strong ability to resolve customer queries and complaints in a professional and effective manner.
-
Excellent interpersonal and communication skills, both verbal and written.
-
Strong time management and organisational skills, with the ability to prioritise workloads and meet tight deadlines.
-
Previous people management or supervisory experience within a similar operational environment.
-
Experience in managing team resources, including overtime planning and allocation.
-
Good IT skills, including experience using computers and Microsoft Office applications.
-
Knowledge and understanding of Manheim products and services.
-
Strong delegation skills with the ability to effectively manage and coordinate team resources.
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
