**Application window closes this Friday, 31st July
Job Title: Education & SEND Operations Manager
Location: Chapel Allerton, Leeds (Hybrid negotiable)
Salary: £40,000 – £44,000 a year (FTE)
Job Type: Full-time, Part-time, Fixed term (12 months)
Expected Hours: 35 per week (Open to 4 or 5 days/week, compressed hours, flexible schedule)
About Spiky Profile Ltd
Spiky Profile exists to make a genuine, lasting impact in the world of SEND and inclusive education. We are a values-led consultancy passionate about marginalised communities, enabling schools and local authorities to achieve the very best outcomes for children, young people, and their families.
We operate a high-trust, high-expectation culture where autonomy, fast-paced execution, and empathy go hand in hand.
For more info about us: www.spikyprofile.co.uk
The Role
Are you an experienced coordinator or administrator with a strong background in UK education, school management, or Local Authority SEND services?
We are hiring an Education & SEND Operations Manager to serve as the operational engine of our growing consultancy. Sitting squarely between technical casework and administrative oversight, you will keep our team structured, efficient, and focused on delivering exceptional outcomes for our clients.
Key Responsibilities
- Daily Operations: Manage central email inboxes, central telephone lines, and complex diary coordination for senior consultants.
- Process Oversight & Accountability: Track strict statutory timescales (EHCP reviews, tribunal dates) and hold team members accountable to project deadlines.
- Casework Preparation: Source, compile, format, and meticulously bundle evidence documents and statutory reports for SEND casework.
- Stakeholder Engagement: Act as a knowledgeable, empathetic first point of contact for families, schools, and Local Authority officers.
- Quality Assurance: Review and standardise outgoing casework, legal documents, and written communications for quality and structure.
Requirements
- Education / SEND Experience: 3+ years in UK education, Local Authority SEND teams, or school admin (e.g., SENCo admin, EHCP Case Officer, School Business Manager).
- Framework Knowledge: Solid working understanding of the Children and Families Act 2014 and the SEND Code of Practice.
- Organisational Skills: Outstanding time management, process oversight, and ability to track complex, competing deadlines under pressure.
- Technical Skills: Advanced proficiency in MS Office (Word, Outlook, Excel) and digital document bundle preparation.
- Communication: Exceptional written and verbal communication skills with an empathetic approach to families in distress.
- DBS Check: Appointment subject to an Enhanced DBS check and satisfactory references.
Benefits & Work Pattern
- Competitive salary (£40k–£44k FTE dependent on experience)
- Flexible working patterns (4 or 5 days per week, compressed hours considered)
- Hybrid working model (North Leeds office + remote)
- Workplace pension scheme
- Direct involvement in shaping an innovative, mission-driven small business
Application Question: Please briefly outline your experience within UK education or SEND administration in your application or cover letter.
Pay: £40,000.00-£44,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Paid volunteer time
- Work from home
Application question(s):
- Do you have at least 3 years of experience in UK education, Local Authority SEND teams or school administration?
- Are you able to work on a hybrid basis from our North Leeds office?
Work Location: Hybrid remote in Leeds LS7 4JJ
