Fossils
Unit C7 A4 Victoria Road
Avonmouth
Bristol
BS11 9DB
Tel: 0117 9825561
[email protected]
Who we are and what we do:
A fossil and crystal wholesaler established in 1970s We are housed in a warehouse, with a showroom, offices, workshop and small staff kitchen. The owners work closely with the staff team – we currently number 5 altogether.
Where we are:
On a small industrial estate off the M5 near Bristol, very well serviced by rail, road and park and ride.
Our ethos:
Working as a team is particularly important to us. We enjoy our unusual work and provide a very warm welcome to customers. We value good communication and straightforward business practice. Loyalty and trust are vital in this small business.
The work is varied. At times when there are no visiting customers, we are always busy with maintenance, product and business development. However, there are regularly times when we are busy working together to serve customers in house and such times require to keep a calm head under pressure. In particular, good spelling, numeracy, keyboard and computer skills are vital to this particular role.
We are very active. The location is cold in winter and hot in summer, is located over two floors, accessed by stairs and the nature of the stock means that moderate lifting is a routine part of the job.
At the same time, working with customers in the showroom calls for good appearance and hygiene as well as practical dress.
The postholder will be managed/coached by the business owners and will be well supported by other team members. We operate a very flat structure which means that whilst no member of staff is responsible for managing any other staff, each will develop the skills to work somewhat autonomously in their own area over time. We believe this is an interesting role in which you would be supported to develop a broad base of skills across the business. You are welcome to call us FFI. Please apply by sending an email to us at Fossils. Thank you for your interest!
Job Description
Full-time Customer Liaison and Product Specialist
Geological (Fossil and Gemstone) Wholesaler
This is a highly people centred role; working primarily with customers, the in-house team, suppliers and other outside agencies. Good communication skills are essential and a good knowledge of Geology desirable to reduce the significant learning involved.
Primary duties are all tasks involved in:
· customer care, providing information in person, by phone, e mail, and social media
· Collaborating with the team for smooth business operations and customer service.
· Maintaining organized, clean, and safe displays.
· Keeping effective record keeping systems including website
Local driving ability desirable; forklift certification and experience are useful. Neither are essential.
Duties Include
- Ensuring visitors receive a warm welcome, good service, comfort, and safety
- Building product knowledge for effective customer guidance.
- Managing sales and shipments to maintain high service standards.
- Maintaining a public business profile through social media.
- Production, monitoring and maintenance of stock levels on the shop floor, including a ready supply of in-house boxes and educational kits
· contributing fully to product development and innovation
· supporting the work of company administration and developing skills and knowledge in relation to maintenance of good record keeping
· maintenance of all processes at point of sale and shipment, aiming to provide the best and most efficient customer service possible at all times
Continuing Professional Development
- Grow your expertise in geology, customer focus, business processes, sales, general computing, and social media for business use.
Supplementary Points:
i responding to extraordinary events and training as required
i safe use and maintenance of equipment and stock handling
i safe and proper lifting, use of light machinery and safety of fork lift handling, including container loading and unloading (you are not expected to have this before applying)
i working together to maintain a friendly, assertive 'gate-keeper' role with reference to the 'Customer Guidance Policy'.
i covering essential work of others as required during holiday and sickness periods
i contributing to maintaining hygiene, health and safety in all additional areas including kitchen, bathrooms, storage areas, and waste.
.
Job Location: as above
Pay:
PA to be agreed. Normally paid on a monthly basis but which can be requested in weekly installments
Working Hours: Normally Mon- Fri 9-5 but with rare flexibility to accommodate customers and stock movement.
Holiday Entitlement:
28 working days*, including bank holidays, beginning on 1st April.
*calculated as follows: 5.6 ‘working weeks’, meaning 5 days of regular working hours. This would normally mean 8 days bank holiday and additional 20 working days per year.
Pay: £25,420.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
