Position: Housing Officer
Location: Ashfield District Council, Urban Road, Kirkby, Nottingham, NG178DA
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: 37 hours per week
Pay Rate: PAYE: £20.75 per hour
Job Responsibilities
- Manage a designated patch of social housing properties, ensuring effective tenancy and estate management.
- Provide advice, guidance, and support to tenants to help them sustain their tenancies and understand their tenancy obligations.
- Handle tenancy management matters including successions, assignments, joint tenancies, and tenancy transfers.
- Investigate and manage breaches of tenancy conditions, including anti-social behaviour (ASB) cases.
- Gather evidence, prepare reports, take witness statements, and support legal action where required.
- Work with internal teams and external agencies including police, social care, health services, and legal representatives.
- Identify vulnerable tenants and make appropriate referrals to support tenancy sustainment.
- Carry out estate inspections and maintain a visible presence within the community.
- Monitor tenancy issues, maintain accurate records, and update case management systems.
- Prepare letters, reports, and briefing notes relating to tenancy and estate management.
- Attend tenant and resident meetings and represent the Council at partnership meetings.
- Ensure compliance with housing legislation, policies, procedures, and regulatory requirements.
Person Specification
Essential Skills & Experience
- Experience in housing management, tenancy services, estate management, or a related customer service environment.
- Knowledge of tenancy agreements, housing legislation, and housing management practices.
- Experience managing complex cases, including ASB and tenancy breaches.
- Ability to provide advice, support, and solutions to tenants from diverse backgrounds.
- Experience working with vulnerable individuals and partner agencies.
- Strong communication, negotiation, and conflict resolution skills.
- Ability to maintain accurate records and prepare professional reports.
- Ability to manage a caseload, prioritise tasks, and meet performance targets.
- Ability to work independently and as part of a team.
Desirable
- Experience working within a local authority or social housing environment.
- Knowledge of court processes and housing enforcement procedures.
- Understanding of safeguarding responsibilities.
- Relevant housing qualification (e.g., CIH qualification) or willingness to undertake training.
Key Competencies
- Customer-focused approach.
- Strong problem-solving and decision-making skills.
- Professional integrity and confidentiality.
- Ability to build effective relationships with tenants, colleagues, and external partners.
- Commitment to equality, diversity, and inclusive service delivery.
Job Reference: OR108183
Job Types: Full-time, Fixed term contract
Contract length: 2 months
Pay: £20.75 per hour
Experience:
- Housing management: 2 years (required)
- tenancy services: 2 years (required)
- estates management: 2 years (required)
- handling court processes and housing enforcement procedures: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
