Door Expert / Sales Advisor
Collection Centre - UB5 5QS
Hours: Mon-Sat (5 days per week) - Mon-Fri 08.00-17.30, Sat 09.00-17.00
Reports to: Collections Centre Manager
Working within both our Customer Collection Centre and Warehouse.
Overview
Todd Doors, the UK’s leading supplier of quality timber doors and accessories, are recruiting for a full time Sales Advisor to support our Northolt collection centre.
At Todd Doors, we pride ourselves in delivering the very highest levels of customer service and product knowledge. We don’t bother with salesmen, we employ people and create door experts who can take a customer’s ambition and help it become reality. If you have the ability and determination we will train you in our products and help you build a career. This exciting vacancy has arisen for experienced product sales professionals to become a member of our team.
The successful full time candidate will bring their experience of providing great customer service and be from a background of product knowledge driven or technical sales in a similar retail / showroom / face to face environment.
Our people delight in assisting with all aspects of a customers journey, from initial contact to booking the final delivery in a confident, efficient, professional, yet friendly manner.
The role is to support the Collection Centre Manager with the following tasks:
Sales Duties
· Deliver excellent customer service that exceeds all customer’s expectations.
· Ensuring customers are dealt with efficiently, courteously, and as promptly as possible.
· Dealing with customers’ orders and queries in a confident, efficient, and professional manner.
· Accurately picking and packing ironmongery within a warehouse environment, for delivery to customers.
· Ensuring all incoming deliveries are checked off accurately, promptly and that relevant paperwork is passed on quickly.
· Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels.
· Giving comprehensive product knowledge (enabling alternatives to be suggested to customers).
· Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
· Resolving any customer issues/enquiries to a satisfactory conclusion.
- Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
- Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced, and kept clean and well presented.
- Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise.
- Ensure all promises made to customers are realistic, achievable and are completed.
General Duties
- Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day.
- Prepare and assist with stocktakes adhering to Company procedure.
- Supplied company uniform and safety equipment to be always worn and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to.
- Assist with the training and development of all new recruits.
- Report any Health and Safety issues to your Line Manager.
- Take on any reasonable ad hoc duties to ensure the smooth running of The Company.
Pay: £32,708.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Application question(s):
- How will you commute? e.g. Car, Public transport, Bicycle etc...
Work Location: In person
