Join the Heatons Team
Are you organised, customer-focused and thrive working in a busy office environment? Would you like to be part of a friendly and supportive team within one of the UK's largest independent business supplies dealers?
Heatons Group is looking to recruit a Customer Experience Team Member to join our growing Workwear Division based at our Head Office in Bromborough.
This is an excellent opportunity for an experienced customer service or office administration professional who enjoys building relationships, solving problems and delivering an outstanding customer experience.
About the Role
Working alongside our established Customer Experience, Sales, Design and Production teams, you will provide essential administrative and customer support, ensuring customer enquiries and orders are managed efficiently from initial enquiry through to delivery.
This is a full-time, office-based role at our Head Office in Bromborough. You'll need to prioritise effectively, manage multiple tasks and communicate confidently with colleagues, suppliers and customers throughout the day. We're looking for someone with previous experience in a busy office environment who can quickly become a valued member of the team.
Key Responsibilities
- Process customer quotations, orders and enquiries received by telephone and email.
- Provide excellent customer service, ensuring enquiries are handled promptly and professionally.
- Liaise with the Sales Team and Production Team to assist with customer enquiries and orders.
- Source products and obtain quotations from suppliers.
- Work with the Design and Production Teams to obtain and approve pre-production proofs.
- Raise and progress purchase orders with suppliers.
- Maintain accurate customer and order records.
- Keep the daily Action Pack up to date, ensuring enquiries and orders are actively managed through to completion.
- Work closely with other departments to ensure a smooth customer journey.
- Carry out general administrative duties to support the department.
About You
Essential
- Previous experience in a customer service, sales support or office administration role.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage and prioritise a varied workload.
- Excellent attention to detail and a high level of accuracy.
- Confident using Microsoft Office and other computer systems.
- Able to work efficiently in a fast-paced environment whilst maintaining accuracy.
- A proactive team player with a positive, can-do attitude.
- Strong problem-solving skills and the confidence to manage customer enquiries independently.
Desirable
- Experience processing customer orders or quotations.
- Experience working with suppliers or coordinating production or logistics.
- Experience working in a B2B customer service environment.
- Experience using CRM or ERP systems.
Equal Opportunities
Heatons Group is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified candidates.
Pay: From £26,750.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Work from home
Ability to commute/relocate:
- Wirral CH62 3QG: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
