At Grimston Medical Centre, we are looking to recruit a part-time administrator working 25.5 hours per week - working Wednesday to Friday between 8.00am - 6.30pm.
Job Overview
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Responsibilities
Duties and responsibilities will include, but not be limited to:
- Being the initial point of contact for patients contacting the Practice, whether on the telephone, face to face or via online methods
- Relaying messages to patients via a range of methods
- Updating rotas and clinics on the clinical system
- Franking outgoing post
- Supporting the administrative responsibilities around vaccination campaigns
- Scanning clinical letters and attaching them to the correct patient records
- Processing new patient registrations
- Booking appointments for a range of appointment types
- Dealing with general enquires
- Signposting patients to relevant services
- Supporting patient recalls and appointments: blood tests and chronic disease clinics
- Transfer and processing of medical records
- Other relevant duties identified by the Management and partners
Person Specifications
Essential:
- Excellent interpersonal and communication skills
- An understanding, acceptance and adherence to the need for strict confidentiality
- Smart, polite and confident
- Ability to use own judgement , resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priority
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
- Experience of Microsoft office software
Desirable:
- Experience of working in a GP Practice
- Experience of using Systmone
Job Type: Part-time
Pay: £12.71 per hour
Benefits:
Work Location: In person
