An exciting opportunity to join a sustainability-focused family run business.
Priory Direct are a sustainable packaging company helping 21,000 businesses in the UK minimise their environmental impact and keep their businesses running.
We are looking for a Customer Support & Sales Associate to join our fast-growing organisation to help us be known for our expert product advice and our ability to add value to our customers with our service, systems, & guidance.
Your role:
- Assist customers with delivery and payment enquiries
- Give outstanding support to inbound callers and live chatters
- Help our customers and prospects find the right packaging products
- Help raise awareness of new product and sustainable innovations
- Identify opportunities to grow key relationships with new customers
- To provide outstanding service by helping customers find sustainable packaging solutions that assist with their despatch operations.
- Customer outreach through targeted call campaigns and proactive sales calls to explore opportunities for new business, generating valuable sales leads.
- Contacting potentially churned customers to promote reengagement.
- Conduct proactive sales calls to explore opportunities for new business, generating valuable sales leads.
- Collaborate closely with Area Sales Managers, providing them with necessary support and assistance
- Help raise awareness of our brand, who we are, how we operate and what we do.
- Identify new opportunities and grow key relationships with new and existing customers.
- Process all sales administration and customer orders accurately, efficiently, and in a timely manner
- Conduct sales activity, proactively developing existing accounts by identifying and seizing opportunities for up-selling and cross-selling across the product portfolio.
- Find and tailor bespoke packaging solutions to suit customer’s needs.
- Support colleagues in achieving the company’s growth strategy by being a team
player and being helpful should colleagues require your expertise.
Key skills:
- Experience in providing great customer service
- Experience working in team
- Strong communication skills & attention to detail
- Ability to work with Outlook, Livechat, and Web-based systems – good IT literacy in general
- Proven ability to achieve sales targets
- Excellent time management skills, with the ability to deliver on time and on target
- Ability to be flexible and multitask.
- Knowledge of digital sales platforms desirable but not essential.
- Fantastic sales skills with the ability to problem solve to find creative environmentally friendly despatch solutions.
Remuneration:
The role comes with a remuneration of up to £30,000 per annum starting salary depending on experience. This is a starting salary, and we operate a model that offers annual increases in line with performance and progression in addition to commission and discretionary annual profit share bonus. We operate an attractive commission structure for both new and existing business awarded for the life of the customer.
There are also some unique and positive job perks for you to consider below – we pride ourselves on being a great place to work and in offering great career progression and stability
Job Perks:
- Excellent Culture – everyone has a voice, open access to directors, and managers, collaborative weekly sprint planning
- Volunteering Days – 2 fully paid days of volunteering a year
- Flexible Working Policy – Two days per week in the office minimum requirement but a great working environment that we’d love to have you in as much as possible
- Strong Holiday Package – 25 days per year plus bank holidays (one is a present for your birthday which we encourage you to book off!)
- Dog Friendly Office – if it works for them, bring them, we love them
- Casual Dress Code – smart casual Monday to Thursday and full dress down on Fridays
- Onsite Parking & 5 minutes’ walk from New Hythe Station
- Decent Coffee Machine for any Coffee Aficionados
- Enrolled onto the Nest Pension Scheme with company and personal contributions provided
- Access to the Cycle to work scheme where we help you with your purchase of a bike and save you a minimum of 20%
- Subsidised membership to local gym and pool
- Supportive family run work environment – as above but really a core part of our business
- Monthly Personal Development Meetings with your direct manager to give clarity on performance, praise, and support with your career development
- Annual performance and salary reviews – the reviews are related to your performance and progress
To find out more head to https://www.priorydirect.co.uk/about-us
Pay: £25,420.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Work from home
Work Location: Hybrid remote in Aylesford ME20 7FE
