Are you looking for a new challenge? After a better work-life balance? Do you want to join a well-established company with a professional, engaging and supportive culture?
If so, this is a great opportunity for someone to work closely with and support our cruise and travel teams.
We are seeking to employ a Senior Cruise Sales Consultant to further develop and sell our cruise product. This is a great opportunity and grow and develop their cruise product and in the long term build a sales team dedicated to selling cruises.
Based at our Ruislip office we are looking for a pro-active and assertive all-rounder to join our team. This is a diverse role and the need for excellent organisational skills is essential. The successful candidate will have a keen interest in sales and service of cruises, be skilled at managing priorities and communicating with customers, suppliers, and colleagues.
Cruise Agent Responsibility:
- Oversee and manage all new cruise booking reservations by converting sales enquiries into confirmed bookings
- Offer expertise, advice and knowledge to Travel Agent partners and customers about destinations, cruises, airlines and ground arrangements
- Keep up to date with product packages in line with the market trends for advertising and sales purposes.
- Implement strategies to enhance service and customer satisfaction.
- Provide complexed itineraries that are "tailor-made" to suit the individual needs of our clients.
- Reaching and exceeding sales targets to earn commission
- Take advantage of opportunities and up-sell whenever possible
- Oversee our group policies, processes, inventory and performance.
- Ensure that daily operations within the department are streamlined and consistently delivered.
- Excellent Telephone Manner with the ability to speak clearly and communicate with clients
- Remain calm and keep composure on calls
- Sound knowledgeable & Assertive
- Participating in cruise ship visits and FAM trips to increase product knowledge.
- Travel industry background will be required.
What do I need?
The right candidate will be able to demonstrate the following skills and experience:
- Minimum of 3 years experience selling a range of cruises from a cruise specialist, tour operator or travel agent background
- A passion for sales, and a track record of smashing sales targets
- Excellent knowledge of the cruise and travel industry
- Meticulous attention to detail skills
- Good practical skills and approach to problem solving
You will also need the following attributes:
- A good work ethic with honesty and integrity
- Enthusiasm and a good sense of humour
- A positive, proactive, and flexible approach
- Excellent attention to detail
- Well organised and able to multi-task
Job Types: Full-time, Permanent
Benefits:
- FAM trips
- Ship visits
- Staff Discounts on Travel
Schedule:
- Monday to Friday, and 1 Day on Weekends
- Rotational shifts, 5 days per week
Please forward a copy of your CV with your contact number for more information.
Job Types: Full-time, Commission, Permanent
Pay: From £28,000.00 per year
Benefits:
- Company events
- Employee discount
- Flexitime
- Transport links
Experience:
- cruise and travel: 4 years (required)
Work Location: Hybrid remote in Ruislip HA4 8NR
