Customer Service Advisor
Company: Panel Hub UK
Location: Unit B3 Newton Business Park, Hyde, SK14 4UQ, United Kingdom
Salary: £12.71 per hour
Job Type: Full-time
Hours: Monday to Friday, 9:00am – 5:00pm (with alternative Saturdays)
About Us
At Panel Hub UK, we pride ourselves on delivering high-quality products and an exceptional experience to our customers. As a fast growing business, our customer service team is at the heart of everything we do. We are looking for an enthusiastic, driven, and empathetic Customer Service Advisor to join our dynamic team and help us maintain our excellent reputation.
The Role
This is a fast paced and varied role where no two days are the same. You will be the first point of contact for our customers, ensuring they receive top tier support from the moment they place an order to post delivery care. You will also work closely with our vibrant showroom team to provide a seamless experience for walk in customers and enquiries.
Key Responsibilities
- First Impressions: Conduct welcoming outbound calls to new customers to confirm their orders and outline next steps.
- Omnichannel Support: Manage and resolve customer enquiries efficiently via both email and telephone.
- Problem Solving: Confidently handle customer queries, resolve complaints, and process refunds or exchanges in line with company policy.
- Team Collaboration: Work alongside the Showroom team to assist with walk-in customers, face-to-face enquiries, and showroom-related admin.
- Data Management: Accurately update customer records and order details on our internal systems.
What We Are Looking For
- The Pace: Ability to thrive and stay organised in a fast paced, high volume environment.
- The Communication: Excellent verbal and written communication skills with a warm, professional phone manner.
- The Attitude: A resilient, positive, and customer first mindset. You genuinely love helping people and solving problems.
- The Skills: Strong IT literacy (emails, CRM systems, and basic spreadsheets) and sharp attention to detail.
- Flexibility: Happy to work alternative Saturdays to support our peak weekend trading hours.
- Experience: Previous Customer Service experience is required!
Benefits
- Competitive hourly rate of £12.71 per hour.
- A supportive, friendly, and energetic team environment.
- Opportunities for growth and development within a expanding business.
How to Apply
If you are ready to bring your energy to a fast paced role and make a real impact on our customer journey, we want to hear from you!
Please send your CV and a brief cover letter highlighting your relevant experience to [email protected].
Pay: From £12.71 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Experience:
- Customer service: 3 years (required)
Work Location: In person
