About the Role:
Gadget Mania Technology Ltd, we bring that same pace to consumer gadgets, online sales, and digital operations. We support customers who want reliable technology products, smooth online ordering, and dependable after sales service.
We are looking for an Ecommerce Operations Manager who can take ownership of daily online store operations and order fulfilment processes. You are not just managing product listings; you are helping improve the customer journey, reduce delays, support stock accuracy, and make sure online orders are handled professionally from purchase to delivery.
Why Work With Us?
The Environment: Our office is based at 33 Cavendish Square in London, a central business location with strong transport links and access to a professional working environment.
Technology Focused Work: You will work with consumer gadgets, accessories, ecommerce platforms, online customers, and internal teams supporting a growing technology business.
Operational Ownership: This role gives you the chance to manage ecommerce workflows, improve fulfilment standards, monitor online performance, and help create a better customer experience.
Professional Growth: We support practical development in ecommerce operations, marketplace management, customer experience, inventory coordination, reporting, and business operations.
Business Impact: Your work will help improve order accuracy, customer satisfaction, delivery performance, online sales quality, and the company’s reputation in a competitive market.
Key Responsibilities:
Ecommerce Operations: Manage daily online store activities, order flow, product updates, stock coordination, fulfilment checks, and customer order support.
Order Management: Monitor orders from purchase to dispatch, resolve fulfilment issues, coordinate delivery updates, and reduce processing delays.
Product Listings: Support accurate product descriptions, pricing updates, images, stock status, and category organisation across ecommerce channels.
Inventory Coordination: Work with warehouse, purchasing, and operations teams to maintain stock accuracy and prevent overselling.
Customer Experience: Support smooth customer communication, after sales updates, returns coordination, and issue resolution.
Marketplace Support: Assist with online marketplace platforms, product visibility, listing quality, and performance improvement where required.
Reporting: Prepare regular updates on order volumes, fulfilment issues, returns, stock concerns, and ecommerce performance.
Process Improvement: Identify recurring operational problems, recommend workflow improvements, and help make ecommerce processes more efficient.
Team Coordination: Work with customer service, sales support, warehouse, administration, and management teams to ensure smooth daily operations.
What We Are Looking For:
Experience: 3 plus years of experience in ecommerce operations, online retail, order management, marketplace support, fulfilment coordination, or retail operations.
Ecommerce Knowledge: Experience with ecommerce platforms, online orders, product listings, stock updates, returns, and customer support processes.
Organisation: You can manage multiple tasks, track order issues, follow deadlines, and keep accurate records.
Problem Solving: You can identify fulfilment problems, coordinate practical solutions, and know when to escalate urgent issues.
Communication: You can work clearly and professionally with customers, suppliers, warehouse teams, and internal departments.
Technology Interest: Experience or interest in gadgets, consumer electronics, accessories, ecommerce, or retail technology is helpful.
Mindset: You are detail oriented, reliable, customer focused, and proactive. You understand that strong ecommerce operations are about accuracy, speed, and customer trust.
Pay: £4,000.00-£4,200.00 per month
Benefits:
- Free flu jabs
- On-site parking
- Profit sharing
- Sick pay
Work Location: In person
