HR Manager
ResQ are an outsourced contact centre with a difference. We pride ourselves on delivering high-quality specialist services as true partners to highly recognised, leading brands in the energy, telecoms, digital, and media sectors.
At ResQ, we’re all about innovation, inclusion, and putting our people first. We are deeply committed to our team and culture, striving to remain a top employer of choice. We believe in celebrating high achievers, embracing individuality, and making work more than just a job. Our vibrant workplace culture encourages everyone to thrive and contribute to our success. As a certified ‘Great Place to Work’ employer, we’re committed to creating an environment where everyone can shine.
We’ve got an exciting opportunity for an HR Manager at our Office in Seaham. Reporting to the Head of People, you’ll align ResQ's business objectives with the goals of our employees and management teams. You’ll be the bridge that ensures successful partnerships between HR and the rest of our business, delivering value-added services that reflect our mission. We’re looking for a driven and progressive HR professional who can help us innovate our HR function.
What can you expect from this role?
We are looking for an experienced HR Manager to lead our HR function in Seaham while working closely with our HR Manager in Hull to deliver a consistent, people-focused service across both sites.
This is a varied role that combines leadership, operational HR and continuous improvement. You'll have the opportunity to make a real impact through developing your team, supporting leaders and helping shape the employee experience across ResQ.
Your responsibilities will include:
- Leading, developing and coaching the Seaham HR Advisors, creating a high-performing team that delivers an excellent HR service.
- Building strong relationships with operational leaders and managers across the Seaham site, providing practical, commercially focused people advice and support.
- Working closely with the HR Manager in Hull to ensure consistency in approach, decision making and delivery across both locations.
- Managing a broad range of employee relations matters, from day-to-day advisory support through to complex investigations, disciplinaries, grievances, absence management and organisational change.
- Supporting and coaching managers to build capability, confidence and accountability in managing their teams.
- Driving employee engagement initiatives and supporting site-specific action plans that improve colleague experience, retention and performance.
- Using people data, trends and insights to identify opportunities and support business decision making.
- Contributing to workforce planning, organisational change and business improvement initiatives.
- Ensuring HR policies, procedures and practices are applied consistently and remain compliant with employment legislation.
- Supporting the development and implementation of HR projects and people initiatives across both sites.
- Working in partnership with Learning & Development to support leadership capability and colleague development.
- Acting as a visible and trusted HR presence within the Seaham operation, promoting a positive and inclusive working environment.
What are we looking for?
- CIPD Level 5 qualification or equivalent is essential, along with a proven and successful track record in an HR role.
- At least 3 years of experience handling complex employee relations matters.
- Previous experience leading, coaching and developing an HR team.
- Experience building effective relationships and influencing stakeholders at all levels within a fast-paced operational environment.
- A pragmatic and hands-on approach, with the ability to balance strategic priorities alongside day-to-day operational demands.
- Familiarity with various HR disciplines, including organisational development, performance management, and employment law.
- A deep passion for all aspects of HR with a knack for building strong relationships.
- A natural problem-solver with outstanding verbal and written communication skills.
- Strong analytical and problem-solving abilities, with proficiency in Microsoft Office, particularly Excel.
- Experience working within contact centre, customer service, retail, logistics or similarly fast-paced environments would be advantageous.
Why Join Us?
- At ResQ, you’ll be part of a progressive HR team that values innovation, diversity, and employee well-being, professional development opportunities, and a supportive work environment where your contributions make a difference.
- We offer competitive compensation of £40,000 - £44,000, dependant on experience.
- You’ll get 25 days holiday, plus bank holidays and your birthday off if it falls on a working day.
- Exclusive High Street Offers: Enjoy discounted prices and savings at your favourite high street shops.
- Amazing discounts on mobile phone plans for you and your family!
If you’re ready to take your HR career to the next level and be part of a team that’s shaping the future of HR at ResQ, apply now!
