We are recruiting for;
RECEPTIONIST, WE ARE BASED ACROSS 2 SITES, B26 1PE AND B37 7BG
Are you committed to a positive future as an NHS employee in an integrated care facility? This could be the job for you……
The role will require you to:
- To interact with patients to provide and process information in response to enquiries, concerns and requests about practice and appropriate external services
- To ensure that all patients have a positive experience
- To work as part of the team in a professional manner providing high quality reception, administration and support services to all clients, visitors, clinicians and allied health professionals
- To follow all relevant standard operating policies, procedures and protocols to ensure working in an efficient and courteous manner at all times
- To provide a professional call-handling service and associated administration duties
- To embed and sustain an ethos of care navigation throughout the team, providing advice and guidance and signposting patients to the most appropriate clinician/service
- To record all essential information accurately and efficiently
We are looking for motivated individuals with good communication/customer service skills who is IT literate and who preferably have experience working in a similar environment/capacity previously.
Who is Manor House Lane and Marston Green Surgeries?
- We are currently looking to recruit at our organisation
- Our focus is on delivering innovative, high quality patient-centred care whilst providing a supportive working environment.
- Commitment to developing and sustaining a learning environment for exceptional health professionals of the future
- Working with local colleagues to deliver integrated care
- Proud of our professional friendly team who look after our patients
What we offer?
Support
- A caring and supporting working environment for all our staff
- Full introduction into Primary Care
- Team meetings
Training and Development
- Full induction programme
- Protected learning time
- In-house practice meetings
- Internal development appraisals
In addition
- Fairness, equality and honesty
- Practice social events
What we expect from our team;
- To interact with patients to provide and process information in response to inquiries, concerns and requests about NHS services
- Dedicated, flexible individuals with high aspirations for themselves and for integrated primary care teams
- Key skills in customer service orientation, communication, stress tolerance, listening and problem solving
- Knowledge of relevant computer applications, Microsoft Word and EMIS Web [Desired but not essential as full training will be provided]
If you have any questions about the role then please contact email [email protected]
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
