Job Summary
We are seeking a dedicated and detail-oriented Service Coordinator to join our team. The ideal candidate will possess strong organisational skills and a background in office administration. This role involves coordinating service requests, managing schedules, and ensuring efficient communication between clients and service personnel.
Hours Monday to Friday 8.30am-5pm
Salary DOE
Responsibilities
Act as communicator with customers, suppliers, engineers, visitors and enquirers.
- Manage job completion, from raising job numbers to invoicing
- Management of work in progress to ensure jobs are completed and invoiced in a timely manner and in accordance with any customer KPI's
- Keeping engineering schedule up to date
- Working with other Service Co-ordinators when scheduling works
- Maintaining regular communication with customers
- Review and sign off of quotations including new quotations and engineer’s recommendations
- Liaising with stores to obtain prices for parts and subcontractors.
- Monitoring quotation overview is correct and up to date, including hyperlinks, results, cost and revisions are accurate and correct
- Carry out regular analysis of quotation performance
- Preparation, review and sign off of invoices
- Checking job profitability
- Monitoring customer contracts are up to date
- Monitor standardisation of department diaries
- Issue weekly PPM Schedules
- Monthly valuation reports
- Ensuring Customer Data Base are kept up to date
- Responsible for all asset list updating
- Invoice matching
- Working with Managers and other Service Co-ordinators to improve efficiency and assist with the implementation of inhouse CRM's
- Attend performance review meeting with customers
Experience
- Proven office experience with a focus on administrative tasks is essential.
- Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
- Excellent organisational skills with the ability to manage multiple tasks effectively.
- Demonstrated phone etiquette and interpersonal skills for client interactions.
- Experience in data entry and clerical work will be beneficial. Join us in providing outstanding service while developing your career in a supportive environment!
Please contact Diane on [email protected] for more details
#salesadmin #servicecoordinator #invoices #quotations
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Life insurance
- Sick pay
Work Location: In person
