An exciting opportunity has arisen within the Medicine Division at Liverpool Heart and Chest Hospital for a permanent Operational Support Manager working 37.5 hours per week.
The post holder will support the management of day-to-day issues in the division and will have responsibility for providing management and leadership to the administrative and clerical teams. The post holder will be responsible for the achievement of key performance targets in the division.
Successful candidates will have strong interpersonal and communication skills, be well organised, enthusiastic with the ability to problem solve and will be committed to improving services for our patients and their families.
The Key Elements of This Role:
Inspiring Staff Management
Lead, motivate, and support a team to ensure high performance and a positive working environment. Your leadership will be key in empowering individuals to reach their full potential.
Performance Data
To support collection and analysis of performance-related data, using it to drive improvements across the team and the service.
Streamlining Attendance & Development
Oversee attendance management, ensure staff complete their annual appraisals, and coordinate mandatory training, ensuring the team is always at their best and compliant with necessary requirements.
Collaborative Operational Support
Assist the Divisional Management team with a variety of operational duties, helping to streamline processes, solve problems, and support the wider department’s success.
Driving Continuous Service Improvement
Play a pivotal role in the ongoing enhancement of operational services. Actively contribute to innovative solutions that improve processes, increase efficiency, and ensure top-quality service delivery.
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Please see attached detailed job description and person specification for further information on the responsibilities of this role.
