Citizens Advice Mid Mercia is looking for a full-time Trainee Generalist Advisor to join our Core Advice Team.
The role will be split between taking calls on our advice line where you will complete an assessment with the client and book them in for an advice appointment and you will also hold your own advice appointment with clients.
Experience is not necessary, but we are looking for someone who:
Has excellent communication skills
Can manage own time effectively with a keen eye for detail
Can complete tasks to the highest quality
Can monitor and maintain own standards ensuring work is accurate
Has worked in a public-facing role
Responsibilities / Key Tasks:
Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
To interpret information and present options to clients
To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
Full training and support will be given to the successful candidate to enable them to carry out their role
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