About the role
Balfour Beatty Asset & Technology Solutions is looking for a highly organised and customer-focused CCTV Coordinator to join our team in Derby. This is a fantastic opportunity to play a key role in supporting the delivery of CCTV hire and installation services, acting as the central point of contact between customers, engineers, and internal stakeholders.
As a CCTV Coordinator, you will provide essential operational and administrative support to ensure projects run smoothly from initial enquiry through to completion. You will be responsible for coordinating activities, maintaining accurate records, supporting financial processes, and delivering a professional service that reflects our commitment to excellence.
What you'll be doing
- Acting as the first point of contact for customer enquiries via telephone and email.
- Managing a shared inbox and responding promptly to customer requests.
- Coordinating CCTV hire, installation, delivery, collection, and off-hire activities.
- Liaising with customers to confirm requirements, schedules, and key project milestones.
- Preparing quotations and supporting the invoicing and billing process.
- Monitoring and resolving billing queries and invoice discrepancies.
- Administering job documentation and supporting engineering teams.
- Tracking equipment availability and ensuring effective allocation of resources.
- Maintaining accurate job, hire, operational, and financial records.
- Organising and maintaining electronic filing systems and project documentation.
- Producing reports and project updates for management and team meetings.
- Working closely with technical teams to ensure records and project information remain aligned.
- Providing general administrative support to the wider business as required
Who we're looking for
We are seeking an organised and proactive individual with excellent communication skills and a strong commitment to customer service. You'll be comfortable managing multiple priorities, working collaboratively across teams, and maintaining a high level of accuracy in everything you do.
You'll ideally have:
- Previous experience in a coordinator, administrator, or business support role.
- Strong organisational and time management skills.
- Excellent written and verbal communication abilities.
- A high level of attention to detail and accuracy.
- Confidence using Microsoft Office and business systems.
- A professional, customer-focused approach.
- The ability to work independently and take ownership of tasks.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A collaborative mindset and a willingness to support colleagues across the business.
Experience within the CCTV, security, construction, utilities, or equipment hire sectors would be advantageous, as would knowledge of quoting, invoicing, CRM systems, or job management systems, although these are not essential.
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
About us
Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGV’s, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: [email protected]
Job Reference: BBUK19679
