Location: Stratford
Sector: Social Housing
Pay Rate: £19.49 per hour (Umbrella)
Contract Type: Temporary/Ongoing (potential Temp-Perm)
We are currently seeking an experienced Repairs Scheduler to join a busy Social Housing team based in Stratford. This is an excellent opportunity for a highly organised individual with experience in repairs scheduling, planning, or administration within a housing or property maintenance environment.
The successful candidate will play a key role in coordinating repair and maintenance works, ensuring appointments are scheduled efficiently and that tenants receive a high standard of customer service throughout the process.
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Schedule and coordinate repair and maintenance appointments for operatives and contractors.
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Liaise with tenants, contractors, and internal teams to ensure works are arranged and completed efficiently.
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Monitor and manage repair jobs from initial booking through to completion.
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Update and maintain accurate records using scheduling and housing management systems.
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Respond to tenant enquiries and provide timely updates regarding repair appointments.
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Prioritise emergency and urgent repairs in line with service requirements.
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Ensure compliance with service level agreements and key performance indicators.
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Provide excellent customer service and resolve scheduling issues effectively.
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Previous experience in a Repairs Scheduler, Planner, Coordinator, or Administrative role.
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Experience working within Social Housing, Property Maintenance, Facilities Management, or a similar environment.
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Strong organisational and time-management skills.
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Excellent communication skills, both written and verbal.
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Ability to work effectively in a fast-paced office environment.
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Good IT skills, including experience using scheduling or housing management systems.
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Strong attention to detail and ability to manage multiple tasks simultaneously.
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Knowledge of responsive repairs and maintenance processes within Social Housing.
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Experience working with housing management or workforce scheduling software.
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Competitive pay rate of £19.49 per hour (Umbrella).
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Opportunity to work within a well-established Social Housing organisation.
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Ongoing temporary contract with potential for extension.
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Supportive and professional working environment.
If you have the relevant experience and are interested in this opportunity, please apply with your updated CV.
#BRAD
