Customer Service Agent (Inbound & Outbound) – Wakefield (Office-Based)
We are looking for a confident, reliable, and target-driven individual to join our small, established team in Wakefield.
This is a busy phone-based role handling both inbound and outbound calls, suited to someone who is comfortable speaking with customers daily and working towards targets.
The Role
- Handling inbound customer enquiries
- Making outbound calls to existing customers
- Promoting relevant products and services where appropriate
- Managing and building customer relationships
- Working towards individual and team targets
Earnings & Benefits
- Realistic earnings of £31,000 – £33,000 per year (uncapped bonus & commission)
- Life insurance, pension & payroll benefits
- Saturday rota (8:30am – 12:00pm) paid at £14.28 per hour + bonus opportunity
- Full-time, permanent role
Consistent performers regularly achieve the advertised earnings.
About the Role
- Small, supportive team
- Stable, established business
- On-the-job training with ongoing support
Important – Please Read Before Applying
- Call centre experience advantageous
- Comfortable handling both inbound and outbound calls
- Able to work in a target-driven environment
Applications without relevant, recent experience will not be considered.
About You
- Confident and professional on the phone
- Comfortable handling objections and customer queries
- Reliable with a strong work ethic
- Positive, team-focused attitude
Location
Wakefield – Office based only
(Conveniently located near main bus routes and train station)
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Life insurance
- Referral programme
Experience:
- Telesales/Customer Support: 1 year (preferred)
Work Location: In person
