Overview
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. Multilingual or bilingual candidates are highly desirable, as they will enhance our ability to serve a diverse clientele.
Duties
- Greet guests upon arrival with a warm and friendly welcome
- Manage the check-in and check-out processes efficiently
- Handle guest inquiries and resolve any issues promptly
- Provide information about hotel services, local attractions, and dining options
- Maintain accurate records of reservations and guest information
- Answer phone calls with excellent phone etiquette and professionalism
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Process payments and manage cash transactions securely
- Assist in administrative tasks as required
Qualifications
- Previous experience in a hotel or hospitality environment is preferred
- Strong guest service skills with a focus on creating memorable experiences
- Excellent communication skills; multilingual or bilingual abilities are an advantage
- Proficient in using hotel management software and basic computer applications
- Ability to work flexible hours, including weekends and holidays
- Strong organisational skills with attention to detail
- A positive attitude and the ability to work well under pressure
- Experience with Opera PMS will be considered an advantage
Join our team as a Hotel Receptionist, where your contributions will help create an exceptional experience for our guests. We look forward to welcoming you!
Job Type: Full-time
Pay: From £12.71 per hour
Work Location: In person
