We are seeking a Network Provisioning Manager – Subsea Optical Services to manage and coordinate the delivery of lit wavelength and spectrum‑based services across dedicated subsea fibre pairs.
This role acts as the primary interface between customers, internal engineering teams, and external delivery partners, owning the coordination of On‑Net and Off‑Net service delivery across multiple carriers, POPs, ILAs, and landing station environments.
You will be responsible for ensuring that all provisioning, physical delivery, testing, and handover activities are planned, sequenced, and executed effectively, while maintaining clear communication with customers throughout the service lifecycle.
Key Responsibilities
Customer Liaison & Service Ownership
Act as the primary customer point of contact for the delivery of lit and spectrum services
Own customer communications across the full delivery lifecycle, including:
Service milestones and delivery plan
On‑Net and Off‑Net dependencies
Maintenance windows, risks, and readiness updates
Manage customer expectations around delivery timelines, physical access, and service acceptance
Coordinate customer handover and transition into operational support
On‑Net & Off‑Net Service Delivery Coordination
Coordinate e2e service delivery for On‑Net services delivered directly across owned infrastructure and Off‑Net services delivered via 3rd carriers and partners
Manage service delivery across multiple carriers, POPs, ILAs, and landing station locations
Track and manage dependencies between subsea systems, backhaul routes, and terrestrial extensions
Ensure alignment between customer requirements, network design, and provisioning activities
Carrier, Field & Physical Delivery Management
Coordinate and manage external delivery parties, including:
Smart Hands and on‑site technicians
Field Engineers (FEs)
Local loop and access circuit suppliers
Manage physical delivery activities including:
Cross‑connects
Patching and fibre presentation
Testing and validation at POPs, ILAs, and landing stations
Coordinate access, scheduling, and sequencing of on‑site works to support provisioning timelines
Act as the central point of control for carrier handoffs and third‑party deliverables
Internal Engineering & Operations Interface
Work closely with Provisioning Engineers to:
Schedule provisioning and testing activities
Confirm readiness of physical and logical components
Liaise with Architecture and Design teams to validate routes, designs, and delivery models
Coordinate with Operations, NOC, and Systems teams to ensure:
Monitoring and alarms are configured
Ticketing and escalation paths are defined
Operational readiness prior to service handover
Documentation & Service Handover
Ensure delivery of complete and accurate documentation, including:
End‑to‑end service and route summaries
Physical and logical handover documentation
Customer‑facing service acceptance packs
Coordinate service acceptance testing with customers and internal teams
Ensure all onboarding and inventory information is captured and validated, including:
Circuits and carrier references
Fibre pairs, spectrum allocations, and routes
POP, ILA, and cross‑connect details
Reporting, Risk & Governance
Track and report on service delivery progress, risks, and dependencies
Manage delivery risks across multi‑party and multi‑location builds
Escalate issues proactively to protect delivery commitments and SLAs
Contribute to continuous improvement of delivery processes, tooling, and customer experience
- Experience in service delivery, service coordination, or provisioning management within a telecoms, subsea, or carrier environment
- Proven experience coordinating On‑Net and Off‑Net service delivery
- Strong understanding of:
- Experience managing third‑party suppliers, Smart Hands, Field Engineers, and local loop providers
- Strong organisational skills with the ability to manage multiple parallel deliveries
- Excellent customer communication and stakeholder management skills
- Able to speak Mandarin or Malay
Indigo is a strategic operational partner for critical digital infrastructure. We help customers design, deploy, support and scale the infrastructure their businesses rely on, giving them greater control, consistency and confidence. Our teams work across subsea, terrestrial, wireless, data centre and NOC environments, bringing specialist expertise, 24/7 support, field services and managed services together under one accountable model.
Being part of Indigo means working in a business where operational excellence, customer trust and doing things properly matter. We support customers in complex, performance-critical environments, helping them reduce risk, protect performance and deliver with confidence. Our people are central to that mission, bringing the skill, responsiveness and accountability needed to support the next generation of digital infrastructure. As an Investors in People Gold accredited employer, we're committed to investing in the growth and development of our people.
At Indigo, we believe our greatest strength is our people. We're committed to creating an inclusive environment where everyone feels valued, respected and able to do their best work. We welcome applications from candidates of all backgrounds and make employment decisions based on skills, experience and potential. If you need any reasonable adjustments during the recruitment process, we're here to support you.
