Job Advert – Operational Administrator
Location: Mansfield Head Office, Pleasley Vale Business Park
Hours: Full-Time, Permanent:
- Monday–Thursday: 9:00am–5:00pm
- Friday: 9:00am–4:30pm
Salary: £24,500 per annum
Department: Operations
About NAPIT
NAPIT is a leading Government-approved and UKAS-accredited membership scheme operator within the building services sector. We support over 20,000 registered installers across the UK, providing high-quality customer service, administration, training, and compliance support.
The Role
We’re looking for an Operational Administrator to join our Assessments Team based at our Mansfield Head Office. This team plays a vital role in ensuring our members are booked for their annual assessments efficiently, accurately, and in line with NAPIT scheme rules and KPIs.
This is a varied, fast-paced role where customer service and strong administration skills are essential. You’ll be managing diaries, coordinating bookings, handling member queries, and working closely with Field Officers and internal teams to ensure a smooth and professional service.
Key Responsibilities
- Managing diaries and booking annual assessments
- Communicating effectively with Members and Field Officers via phone and email
- Handling assessment queries with a strong customer-service focus
- Working across multiple work streams and teams
- Accurately processing customer information
- Supporting team and business targets through collaborative working
- Taking ownership of your development through regular appraisals
About You
We’re looking for someone who is:
- Professional, articulate, and confident in communication
- Highly organised with strong attention to detail
- Comfortable managing competing priorities and deadlines
- Proficient in Microsoft Office and other administrative systems
- Self-motivated, reliable, and results-focused
- A strong team player who can also work independently
- Adaptable, quick to learn, and able to work well under pressure
Benefits
- Westfield Health Plan (after probation)
- Christmas office closure
- Annual company events (summer & December)
- Supportive team environment with opportunities to learn and grow
If you enjoy administration, customer interaction, and being part of a collaborative team, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £24,500.00 per year
Application question(s):
- Do you have RTW in the UK?
- Do you require a visa? If so, please specify what type of visa you currently hold (Student, dependent, skilled worker etc)
- Do you hold a full UK driving licence? (The office is not easily accessible via public transport.)
- Are you able to work from the Mansfield Head Office at Pleasley Vale Business Park?
- Are you available to work Monday–Thursday 9:00am–5:00pm and Friday 9:00am–4:30pm?
- Do you have previous experience in an administrative or operational support role? (Preferred but not essential)
- Are you confident communicating with customers and internal stakeholders via phone and email?
- Are you proficient in Microsoft Office (Word, Outlook, Excel, Outlook)?
- Do you have experience managing diaries, schedules, or bookings?
- Have you previously worked in a fast-paced or KPI-driven environment?
- Do you have experience working across multiple work streams or supporting different teams?
- What motivated you to apply for this position and what makes you a good fit for the role?
Work Location: In person
