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Force
North Wales Police
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Role Type
Police Staff
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Business Area
Operational Support Services
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Department
LPS Front Counter
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Location
Mold Police Station
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Grade
Scale 5
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Salary
£30,333 - £32,613 (incl. allowances: £37,612.92 - £40,440.12)
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Allowances
Shift, Weekend Working
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Shift Percentage
11.50%
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Weekend Working Shift Percentage
12.50%
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Agile Working
Fixed - this role can only be performed from a specific location.
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Part/Full Time
Full Time
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Hours per Week
37
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Type of Contract
Permanent
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Level of Welsh language ability required?
4
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Closing Date
24/08/2026, 12:00
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Job Advert Description
Front Counter (Mold)
Role Purpose
To maintain an effective Reception Service and Enquiry Counter at relevant Police Station(s). To deal with general enquiries from the public, made personally by telephone or Email. To maintain secure control of entry to and exit from the building.
You will be required to demonstrate in your application the minimum requirement for the role:
NVQ level 3 or equivalent qualification in Business Administration/Customer Care and/or an equivalent amount of proven experience of dealing with members or the public/other agencies that incorporates communication via the telephone and face to face.
The use of information technology to an intermediate level that includes inputting/typing skills and working knowledge of Microsoft Office applications.
Clerical/administrative experience to include the recording and cross-referencing of information and thereafter following Force Procedures.
The applicant must hold a Current Driving Licence and must be able to travel force wide as this post is peripatetic
Please familiarise yourself with the Post Profile and the Recruitment Guide before you apply as this has information to help you with your application.
Example Shift Pattern
1
Mon
1200-2000 (7:15)
2
Tue
0900-1900 (9:15)
3 Wed Rest Day
4 Thu Rest Day
5 Fri 1100-2000 (8:15)
6 Sat 0900-1800 (8:15)
7 Sun 0900-1900 (9:00)
8 Mon 0800-1700 (8:15)
9 Tue Rest Day
10 Wed 0900-1800 (8:15)
11 Thu 0900-1800 (8:15)
12 Fri 0800-1600 (7:15)
13 Sat Rest Day
14 Sun Rest Day
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Competency and Value Framework (CVF) level?
1
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