Overview
We're looking for an organised and customer-focused Installation & Service Administrator to join our Operations team.
Supporting our Installation team, you'll play an important role in helping ensure installations run smoothly and customers receive an excellent level of service throughout their journey. You'll assist with scheduling administration, customer communications, supplier liaison and maintaining accurate records, helping the team deliver a professional and efficient installation experience.
Key Responsibilities
- Acting as a point of contact for customers throughout the installation journey, providing updates, answering queries and ensuring customers remain informed at every stage.
- Handling incoming customer calls, emails and messages in a professional and timely manner.
- Building positive relationships with customers and delivering a high standard of service and support.
- Liaising with Installation Coordinators, fitting teams, suppliers and other trades to assist with the smooth delivery of installations.
- Communicating installation schedules, appointment information and project updates to customers and internal teams.
- Maintaining accurate customer records, installation notes and project updates within the company's CRM and other business systems.
- Updating and monitoring outstanding actions to ensure customer queries and requests are progressed promptly.
- Taking ownership of customer enquiries where possible, following matters through to resolution before escalating more complex issues to the appropriate team member.
- Supporting the management of service requests, remedial works and aftercare communications.
- Assisting with the raising of purchase orders, supplier communications and general installation administration.
- Monitoring installation documentation and ensuring records are complete, accurate and up to date.
- Supporting the Operations team with a variety of administrative and coordination tasks as required.
- Working collaboratively with colleagues across departments to help deliver an efficient and seamless customer experience.
- Identifying potential issues and escalating them appropriately to minimise delays and customer disruption.
- Contributing to continuous improvements in customer service, administrative processes and team efficiency.
- Providing flexible support within a busy team environment, assisting with a wide variety of day-to-day activities and priorities as business needs require.
Requirements
- Proven experience in sales administration or administrative roles within a technical or service-oriented environment.
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
- Familiarity with Sage accounting software or similar financial tools is advantageous.
- Excellent communication skills in English, both written and verbal, with the ability to interact professionally with clients and team members.
- Demonstrated organizational skills with the ability to manage multiple tasks efficiently under tight deadlines.
- Knowledge of IT systems and general computer skills necessary for data entry and record keeping.
- Previous experience in customer service or client-facing roles is preferred.
- Ability to adapt quickly to changing priorities while maintaining attention to detail.
Hours
Monday > Thursday 12:00 - 17:00
Friday 12:00 - 16:00
Join us as an Installation & Service Administrator and become an essential part of our dedicated team! Your proactive approach will help us deliver seamless installation experiences and exceptional service that keeps our customers satisfied and our operations running smoothly.
Pay: £12.71 per hour
Work Location: In person
