Own your accounts. Shape client delivery. Make an impact in retail.
Due to growth, we're looking for Client Services Account Handlers to join our team in Bristol.
At eXPD8, you'll work with leading brands and major UK retailers, turning client objectives into flawless in-store execution. As a Client Services Account Handler, you'll take ownership of your accounts, using data, planning, and strong relationships to bring campaigns to life.
Named one of the Financial Times Best Employers 2025 & 2026, we operate across Books, Entertainment, Fashion, Grocery, Health & Beauty, Beers, Wines & Spirits, Toys and more. We pride ourselves on delivering exceptional service while creating a supportive, inclusive workplace for our people.
About the role:
This is a key role within our Client Services team, responsible for managing client accounts end‑to‑end and ensuring campaigns are delivered effectively through our field teams. You'll take ownership of your accounts, translating client requirements into clear plans, actionable insights, and successful in‑store execution.
Location: Hybrid - 2 days in our Bristol Head Office, 3 days working from home
Benefits:
Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more)
Buy and sell holiday scheme
Your eXPD8 anniversary day off each year
Life insurance
Immediate access for you and your family to GroceryAid
Access to eXPD8 Rewards with competitions and incentives
Unlimited refer-a-friend scheme
Personal development and progression opportunities with access to over 400 learning resources
How you'll deliver excellence:
Take full ownership of client accounts, ensuring campaigns are delivered to brief and on time
Analyse client data to identify trends, insights, and improvement opportunities
Build accurate, tailored reports that tell a compelling performance story
Use data to influence decisions and enhance campaign outcomes
Build strong, trusted relationships with clients
Proactively manage client requests and expectations
Support and contribute to regular client review meetings
Identify challenges early and implement effective solutions
Continuously refine processes to improve delivery and performance
Create clear, detailed instructions for field teams to execute activity successfully
Develop and manage project plans that align with client expectations and operational delivery
What makes you excellent:
Previous administration and client account handling experience
Ideally, experience in or knowledge of retail
IT literate with proficiency in the Microsoft Office suite, particularly Excel and PowerPoint
Highly organised, with the ability to manage multiple priorities and deadlines
Confident communicator with excellent written and verbal skills
Analytical mindset, with the ability to translate data into insights
Genuine interest in retail and in‑store execution
Comfortable engaging with clients to uncover needs and build relationships
Experience working with UK-based clients
Able to commute to Bristol as required
SAL
