Location: Kingswood, Bristol
Salary: £26,500.00 per annum
Working Hours: Monday to Friday, 8:00 AM – 5:00 PM (1-hour lunch break)
Weekend Work: None – Monday to Friday role
Benefits: 28 days annual leave (inclusive of bank holidays)
Reporting To: Site Manager
About us:
Monster Gear Garage is an independently run garage servicing Bristol and the surrounding areas. Our team consists of highly experienced mechanics who have been within the automotive industry for over 30 years. At Monster Gear Garage, we value integrity, creativity, and customer focus.
Our goal is to be an industry leader in providing unmatched products and services for an affordable price. We constantly strive to meet the changing needs of our customers and are always here to help in any way possible, whether they need a repair or simply some professional advice.
Position Overview
If you are a motivated individual with a passion for great customer service, we encourage you to apply for this position. Join our team and contribute directly to ensuring the safety and compliance of vehicles on the road.
We are seeking a reliable, practical, and hands on Office Administrator with a proactive, "can-do" attitude to manage day-to-day administrative operations within our busy vehicle repair and rental depot.
Full Support & Office Setup: You will work directly alongside our Site Manager in the office. They will assist with your initial training, help you get up to speed on our garage systems, and remain on hand to support you whenever any questions or problems arise.
Key Responsibilities & Duties
- Customer & Commercial Relations: Provide accurate, timely updates to private clients and corporate accounts regarding vehicle repair progress.
- Billing & Invoicing: Generate and issue precise invoices for private customers, fleet operators and insurance companies.
- Quotations & Estimations: Prepare clear, comprehensive price estimates and quotations for repair work and vehicle rental agreements.
- Quality & Operational Compliance: Demonstrate high attention to detail and the ability to identify defects, documentation errors / issues before they impact operations or customer satisfaction.
- Administrative Support: Maintain accurate physical and digital records, manage incoming telephone and email communications with a well mannered approach, and perform general office management duties as required.
Required Qualifications & Competencies
- Administrative Experience: Proven background in an office administration, customer service, or operational support role.
- System Adaptability: A quick learner capable of picking up and navigating our bespoke garage software and IT systems efficiently (full on-site training provided).
- Personal Qualities: Exceptionally well mannered, polite, and professional demeanor with an approachable and customer focused attitude.
- Key Skills: High attention to detail, strong organisational ability, ability to work well under pressure and in a fast-paced environment.
- Communication & Numeracy: Exceptional proficiency in written and spoken English, paired with strong numerical skills for invoicing and estimating.
- Technical Knowledge: Mechanical or automotive knowledge is not essential. The Site Manager is based in the office with you to guide you through any technical queries.
Application Process
To apply, please submit your updated CV along with a brief covering letter detailing your relevant administrative experience to [email protected] or submit via the job portal.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, or requirements associated with the role.
Job Type: Full-time
Pay: From £26,500.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Language:
Work Location: In person
