Are you a kind, caring and compassionate individual with a passion for supporting learners to succeed?
NCC East are looking for a passionate and dedicated Welfare Officer to join our team on a fixed term basis and play a key role in supporting our learners' well-being and development.
You’ll bring a positive, proactive approach, supporting individual needs while promoting independence, confidence and personal development. As a self‑starter and motivator, you’ll help shape positive behaviours and attitudes, building learners’ resilience and essential work and life skills.
Hours of Work: Full-time (35 hours per week)
Working Pattern: Ideal working pattern, to be discussed at interview would be:
- Wednesday: 17:00 – 22:00
- Thursday: 17:00 – 22:00
- Friday: 14:00 – 22:30
- Saturday: 11:00 – 20:00
Sunday: 11:00 – 20:00
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Contract: Fixed Term (6 months)
Grade: TM3
Target Salary: £35,180 per annum
Location: NCC East, Bircham Newton, Kings Lynn, Norfolk, PE31 6RH
Special Requirements: Full driving licence, preferably with D1 (minibus)
About the Role
As a Welfare Officer, you’ll play a vital role in supporting the health, wellbeing and safeguarding of our residential learners. From providing pastoral and mental health support to delivering engaging on‑ and off‑site activities, you’ll help create a safe, positive and enriching learner experience.
Working as part of a dedicated Welfare team, you’ll liaise closely with colleagues, parents/carers, employers and external agencies. Safeguarding sits at the heart of the role, and you’ll take a proactive approach to keeping learners safe and supported.
You’ll also bring strong organisation and administration skills, confidently managing your time and using a range of systems to maintain accurate welfare, compliance and Health & Safety records.
What we’re looking for:
Essential Criteria:
A good level of education, minimum 2 GCSEs to include maths and English at a minimum of grade 4 (or equivalent)
Experience working with 16+ age group preferably within an education setting
IT literate and comfortable working with systems such as SharePoint and Microsoft Office
Excellent communication skills, both written and orally
Able to deliver excellent customer service
Desirable Criteria:
Youthwork experience/qualification
First Response Emergency Care Level 3 (FREC3)
First Aid at work
Health and Safety Awareness
Mental Health First Aid or awareness
Safeguarding training
Child protection
De-escalation
Full clean driver’s license and local authority assessment for larger people carriers and/or D1
The post holder will be supported to work towards the following qualifications during their time in post, if not already achieved:
Why join CITB?
Free onsite lunch at NCC sites
Subsidised Costa Coffee on site at NCC Bircham
Free onsite parking
Free onsite gym at Bircham Newton
25 days holiday + bank holidays
3 additional days Christmas shutdown
Generous pension scheme (up to 9% employer contribution)
Life assurance (4x salary)
2 paid volunteering days per year
Professional development & funded training qualifications
Employee Assistance Programme
Be part of a respected organisation shaping the future of UK construction
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. An enhanced DBS with child barring check is required for this post.
This role is exempt from the Rehabilitation of Offenders Act 1974. Applicants are required to declare all criminal convictions, cautions, and warnings, including those that are spent, unless they are protected under current DBS filtering rules.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
Please note: It is a criminal offence for an individual who is barred from working in regulated activity with children or vulnerable adults to apply for this position.
Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
