Job Overview
We are seeking a dynamic and compassionate Patient Concierge and Medical Secretary to join our boutique plastic and cosmetic surgery practice. This vital role combines front-desk patient engagement with administrative excellence, ensuring a seamless experience for patients from their initial contact through their visit. As the first point of contact, you will foster a welcoming environment, co-ordinate appointments, book surgeries, liaise with hospitals and providers and manage essential administrative tasks to support our internationally-known surgeons. Your energetic approach and attention to detail will help us deliver outstanding patient care and operational efficiency.
Responsibilities
- Greet patients warmly on the phone and upon arrival, creating a positive and professional first impression
- Schedule, confirm, and reschedule patient appointments with precision and flexibility
- Manage patient check-in and check-out processes efficiently using electronic health record systems
- Answer incoming calls promptly, addressing inquiries or directing them to appropriate team members
- Maintain accurate and organized patient records, ensuring confidentiality at all times
- Assist with billing procedures, insurance verifications, and payment processing as needed
- Coordinate communication between patients, healthcare providers, and external partners to facilitate smooth operations
- Chase patient satisfaction questionnaires and manage online reviews
Qualifications
- Prior office experience in a healthcare or medical setting is highly preferred
- Strong administrative skills with proficiency in scheduling software and electronic health records
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor
- digital media experience and /or graphic design experience a bonus
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail
- Demonstrated ability to handle sensitive information discreetly and uphold patient confidentiality
- Comfortable working with diverse populations and providing compassionate service
Join our team to make a meaningful difference in patients’ lives by delivering exceptional service with energy, professionalism, and care. We value proactive individuals who thrive on creating positive experiences while supporting the operational needs of our award-winning Clinic.
Pay: £28,000.00-£31,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
