Role type
Police Staff
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Contract duration
Fixed Term Contract
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Contract type
Full Time
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Department
Crime Standards and Justice
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Location
Headquarters Devizes
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Grade/scale
W7 £32,367 - £33,681
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Find out if you are eligible
Vetting | Wiltshire Police
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Risk assessed factors
Prolonged sitting / standing
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Closing date
02/10/2026, 12:00
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Job description
Victim & Witness Liaison Officer
Horizon Team
The Police and Crime Commissioner is committed to putting Victims and Witnesses first, ensuring they receive the right support throughout the Criminal Justice process and are kept informed every step of the way.
This is an exciting opportunity to join the Horizon team and help shape and improve the experience of victims and witnesses, often at a distressing and vulnerable time in their lives. As a Victim & Witness Liaison Officer, you will play a key role in providing guidance, reassurance, and practical support, ensuring individuals feel informed, supported, and empowered throughout their journey.
This is a secondment opportunity for 12 months with a view to go permanent if business demand allows but there is no guarantee at this stage.
About the Role
As a Victim & Witness Liaison Officer, you will act as a dedicated point of contact for victims and witnesses, helping them understand the Criminal Justice System and ensuring they receive timely information and appropriate support.
Working closely with policing departments, Criminal Justice partners, and support services, you will deliver a victim-focused service that places the needs of individuals at the centre of everything you do.
You Will:
Provide dedicated support and guidance to victims and witnesses throughout the Criminal Justice process.
Keep victims and witnesses informed about the progress of their cases, including important court updates and outcomes.
Signpost individuals to relevant support services, specialist organisations, and community resources to meet their identified needs.
Act as a trusted point of contact, offering reassurance and responding sensitively to concerns and enquiries.
Work within a secure and confidential environment, handling sensitive information responsibly and in accordance with data protection requirements.
Manage a personal caseload, prioritising and coordinating multiple cases effectively to ensure high standards of service delivery.
Utilise excellent customer service skills to support individuals who may be distressed, vulnerable, or experiencing challenging circumstances.
Help victims and witnesses understand the Criminal Justice System, explaining processes, expectations, and available support in a clear and accessible way.
Work collaboratively with Criminal Justice partners and other agencies to deliver coordinated support and positive outcomes for victims and witnesses.
Why This Role Matters
For many victims and witnesses, involvement in the Criminal Justice System can be overwhelming, confusing, and emotionally challenging. This role provides an opportunity to make a genuine difference by offering practical support, accurate information, and compassionate guidance at a time when it is needed most.
By ensuring individuals feel heard, supported, and informed throughout their journey, you will help improve confidence in the Criminal Justice System and contribute to better experiences and outcomes for victims and witnesses.
Who We're Looking For
We are seeking organised, empathetic, and resilient individuals who are passionate about supporting others.
You will have:
Excellent communication and interpersonal skills.
Strong customer service experience and the ability to build trust and rapport with a diverse range of people.
The ability to manage competing demands and work effectively under pressure.
Experience of handling sensitive and confidential information with professionalism and discretion.
Strong organisational skills and the ability to manage a varied caseload.
Experience of working with and supporting vulnerable people.
An understanding of, or willingness to develop knowledge of, the Criminal Justice System and victim support pathways.
If you are committed to making a positive difference to the lives of victims and witnesses and want to be part of a dedicated and supportive team, we would love to hear from you.
In line with the recruitment process, this vacancy is now open to applications from eligible internal candidates, police officers and external applicants, as applicable
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Important information before you commence an application
Please ensure you allow time to complete your application fully as part complete pages do not autosave and the application system only remains active on a single page for a period of 60 minutes.
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You may require the following detail to complete this application form:
National Insurance Number
Identification Detail e.g. passport
Address information
Referee information
Full employment history including dates and any qualifications you may have attained
Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have
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You may require the following documents to complete this application form:
A Passport style photograph
A copy of your photo card driving licence
A downloaded DVLA summary showing full driving record
A copy of your paper driving licence counterpart (Northern Ireland only)
A copy of your British Passport or birth certificate (if a candidate does not have a passport, then they may use their birth certificate, but will need to provide a copy of a British passport once they have obtained one.)
Copies of your qualifications relating to English and Maths (only). If applying for the Degree Holder Police Constable Apprenticeship, you will need a copy of your Degree Certificate.
Clear, colour photos of any non-intimate tattoos
Formal translation from a reputable source for any foreign language or symbol tattoos
Any paperwork relating to discharged debts, CCJ, bankruptcy etc
Deed poll certificate for any name changes
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