The First Impressions Executive supports the effective and professional running of the firm’s front of house and client services operation. In addition to delivering an exceptional client experience, the role carries enhanced responsibility for financial processing, reporting, data oversight, and senior‑level administrative tasks.
The role holder provides support to First Impressions Team Leader assuming responsibility for the day‑to‑day operations of the team in the Team Leader’s absence. Responsibilities include supporting the Team Leader with task delegation, ensuring service continuity, consistency of quality of service, effective workflow management, providing day‑to‑day guidance to First Impressions team members and ensuring consistency and documentation of processes.
