Job Description – NVQ Level 2 Qualified Pharmacy Dispenser
Role Purpose
To provide safe, efficient, and friendly dispensing services within the pharmacy, supporting the pharmacists in delivering high-quality patient care. The NVQ Level 2 Pharmacy Dispenser will assist in the preparation and supply of medicines, maintain accurate records, and contribute to the smooth day‑to‑day running of the dispensary.
Key ResponsibilitiesDispensing & Supply of Medicines
- Accurately dispense NHS and private prescriptions under pharmacist supervision.
- Select, label, assemble, and package medications in accordance with legal and professional standards.
- Ensure safe and effective handling of controlled drugs following SOPs.
Customer Service & Patient Support
- Provide helpful and knowledgeable counter service to patients and customers.
- Respond to queries regarding prescriptions, over-the-counter medicines, and minor ailments.
- Signpost patients to the pharmacist or appropriate healthcare services when required.
- Promote pharmacy services such as Pharmacy First, Contraception, New Medicines Service, BP checks, vaccinations, and health campaigns.
Dispensary Operations
- Maintain dispensary workflow, ensuring prescriptions are processed efficiently and safely.
- Use Analyst PMR system accurately for dispensing, stock management, and patient records.
- Follow all Standard Operating Procedures (SOPs).
- Support the safe and effective management of the dispensing robot.
Stock Control
- Assist with stock ordering, checking deliveries, and ensuring correct storage of medicines.
- Rotate stock, manage expiry dates, and minimise waste.
- Report stock shortages or discrepancies promptly.
Compliance & Governance
- Maintain confidentiality and comply with GDPR and pharmacy professional standards.
- Support pharmacy audits, clinical governance, and service record-keeping.
- Participate in mandatory training and maintain competence relevant to the NVQ Level 2 role.
Person SpecificationEssential
- NVQ Level 2 Certificate in Pharmacy Service Skills (or equivalent).
- Experience working in a community pharmacy environment.
- Strong attention to detail and accuracy.
- Excellent communication and customer service skills.
- Ability to work effectively as part of a team.
Desirable
- Experience with Analyst PMR system.
- Interest in career progression (e.g., NVQ Level 3 or Pharmacy Technician training).
- Knowledge of NHS pharmacy services and reimbursement processes.
Key Attributes
- Patient-focused
- Reliable and organised
- Able to work under pressure
- Professional and approachable
- Willing to learn and adapt
Job Type: Full-time
Pay: £13.50 per hour
Benefits:
- Bereavement leave
- Company pension
- Employee discount
- Free flu jabs
Licence/Certification:
- NVQ2 Pharmacy Dispenser qualification (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
