The post holder will be responsible for the management of the Second Line Engineers team, as a key part of Technical Solutions Strategic Business Unit. This primarily includes ensuring ownership of management activities and that our customers receive excellent customer service, ensuring any required improvements are appropriately assessed and implemented.
The post holder will support the EUD Support Manager in providing first line managerial and technical support for our operational and project-based services, in addition to the whole of the NHIS customer base. The post holder will ensure ICT service delivery and customer focus through proactive and best practice ICT processes and the effective management of internal services and third-party contracts. The post holder will ensure that all ICT related issues are comprehensively and effectively addressed through proactive and best practice ICT processes.
The post holder will actively develop processes and assurance mechanisms to support the management of Second Line customer support, providing services across the local health community, supporting major projects and programmes.
Working at a management level within NHIS, the post holder may be required to form part of the on-call management rota.
The overriding purpose is to support the provision of the highest quality patient care through personal actions and continuous improvement.
To understand the role in more detail, please refer to the attached job description and person specification.
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
We know happy colleagues deliver better care. All our teams work in a supportive environment, which nurtures your wellbeing and provides opportunities for development and progression. We do not just care for our patients, we also care for you.
We have an open, inclusive and diverse culture and we would like you to be part of the team.
To understand the role in more detail, please refer to the attached job description and person specification.
