Customer Care and Administration
PJA Carpentry Ltd is a labour only carpentry sub-contractor, based in Biggleswade, Bedfordshire. We work on new build developments comprising mainly of houses and flats.
We are looking to recruit a Construction Customer Care Administrator on a permanent contract and a full time basis. This role will report to the Director.
Responsibilities:
Ø Receive and log remedials reported by customer
Ø Liaise with Site Managers and Home owners to ensure that the remedial works are completed in a timely manner, follow up completion, maintain paperwork audit trail
Ø Raise orders, process invoices and liaise with suppliers
Ø Basic administration tasks including, keeping accurate records ensuring all H&S files are kept up to date
A suitable candidate must have experience of working in a customer serviced based role. Ideally experienced within the construction industry, although this is not essential as training will be given.
Skills required:
Ø Excellent customer service skills alongside a proficient telephone manner
Ø Excellent IT skills with a working knowledge of Microsoft Office (Word, Excel, Outlook)
Ø Excellent organisational and administration skills
Ø A can-do attitude and highly flexible within the workplace as we are a small team
Ø Ability to liaise with internal and external personnel
Ø Strong attention to detail skills
Ø Ability to work on own initiative
Ø Strong numeracy skills
Working hours: 8am – 5pm, Monday to Friday
In the event of an overwhelming amount of applications being received, we will not be able to reply to everyone. If you don’t receive a reply within 7 days please resume your job search and we wish you good luck.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
