Receptionist
Receptionist Overview
No matter how great our hotels or products are, guests will not return if we do not deliver stand out service, it is that simple. For that reason, we want to make sure that everyone in the hotel delivers world class service, on time, and to the highest standards. We are open 7 days a week, 365 days a year, and need people to work in a range of shifts and days, this means flexibility is required. The hotels busiest periods are during evenings and weekends, any specific working pattern requests can be discussed at interview.
About the Hotel:
Set in 1100 acres of English countryside, East Sussex National offers a perfect retreat for both business and leisure guests. With 104 beautiful bedrooms, health club, spa and two championship golf courses. East Sussex National also offers a wide range of meeting and events space which is ideal for day meetings, residential conferences or that special social event.
Receptionist Key Skills
- Be calm under pressure
- Excellent personal presentation
- Good communication skills & telephone manner
- Previous experience in a customer facing role - previous hotel experience an advantage
- Flexible on shift patterns
Reception - key duties
- Check guests in and out
- Take payments and oversee billing
- Deal with hotel and restaurant bookings
- Allocate rooms and balance inventory
- Deal with special requests from guests
- Answer questions, deal with complaints and queries
- Ensure compliance with cash handling processes including counting of the safes and petty cash
In return
- Be part of a growing group of hotels that encourages development in Hospitality and be trained to be your best self.
- Staff and "Friends and Family" rates at all of our hotels which start from £40 a night
- 28 days Annual leave (inclusive of bank holidays)
- Access to Wellbeing Employee Assist Programme via Peninsula
- Discounted gym membership
- Discount on Spa Treatments, Pampering and Spa Retail
- Meals on duty
- Contributory pension scheme
- Complimentary car parking
Recognition and career development
- Referral Scheme where you can Recommend a friend and earn money (after you have both successfully completed your 3 month probationary period )
- Leadership Development programme
- Awards programme annually with prizes
- Long service awards/performance rewards/employee of month
- Internal transfer and promotion opportunities
- Training and development opportunities with a strong focus on career progression and personal growth
This is an excellent opportunity to become part of our fantastic team, if you are interested send in your latest CV. We look forward to speak with you soon.
Job Type: Full-time
East Sussex National is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK
Job Type: Full-time
Pay: £26,436.80 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
Ability to commute/relocate:
- Uckfield TN22 5ES: reliably commute or plan to relocate before starting work (required)
Work Location: In person
