* You can apply directly for this role by using this link https://rcvs.current-vacancies.com/Jobs/Advert/4261757?cid=1971*
The vacancy
Job Purpose
To maintain the Register of Members (vets & nurses) and Register of Veterinary Practice Premises whilst ensuring continuous improvement and providing high standards of Customer services to Members.
Key Responsibilities
- Line manage and lead the Membership team. Ensure workloads are monitored and prioritised in order that service standards are continually met.
- Manage all membership and premises requests ensuring a responsive and solution led service is provided.
- In conjunction with the Finance and Customer Service Teams prepare and manage the annual renewal operations for veterinary surgeons, nurses and premises
- Ensure the integrity of the Register by carrying out a programme of audit and quality assurance checks in addition to regular data cleanse exercises.
- Work with other departments to ensure areas of improvement and smarter working processes are continually identified and implemented.
Additional Responsibilities:
- Take on the Risk Management Champion and Continuous Professional Development (CPD) Lead for the Registration Department
- Act as a point of contact for the members, the Registration and Professional Conduct Departments on all Professional Conduct matters.
- Provide assistance within the Department as and when necessary.
Essential Criteria
Qualifications Educated to at least Degree level (or equivalent) - Preferred
Skills, Knowledge & Experience
- At least two years management experience
- Preferred experience working in a membership organisation
- Experience working with a busy and varied workload and the ability to make decisions and prioritise in order to meet deadlines
- Evidence managing small sized projects
- Exceptional customer service with a customer focused and solution led approach
- Logical, and practical approach to issues with the ability to identify solutions and make good judgements
- Excellent communication and interpersonal skills
- Excellent organizational and administrative skills
- Excellent attention to detail with strong writing and drafting skills
- Some knowledge or experience carrying our service audits and working with and/ or providing statistical data on areas of responsibility.
- Practical knowledge and understanding of working with a database and CRM system
- IT literate: Word, Access, Excel, database management
- Ability to work and think as part of team even when working remotely
Desired skills & experience
- Experience of working with sensitive data.
- Awareness of GDPR requirements and impacts on the workplace
- Digital background, experience or interest
*The application page will give you a single 'Upload your CV' option. Please use this CV upload option to upload a single document that includes both a Cover letter and a CV within a single document. Please use the Cover letter to outline how your skills, experience and knowledge meets the essential criteria of the role*
* You can apply directly for this role by using this link https://rcvs.current-vacancies.com/Jobs/Advert/4261757?cid=1971*
Job Types: Full-time, Permanent
Pay: Up to £42,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Work Location: Hybrid remote in London EC1R 4RB
