Main Responsibilities
Daily Duties
Key Attributes
Oversee the smooth day-to-day operation of all hotel departments.
Manage reception and front-of-house duties.
Maintain immaculate personal presentation.
Supervise, motivate and support the training and development of the team.
Complete end-of-day reports and cashing-up procedures.
Demonstrate sound decision-making capability.
Handle guest feedback and complaints professionally, ensuring issues are resolved promptly and service standards are maintained.
Manage staff rotas and day-to-day staffing requirements.
Show strong attention to detail.
Support social media activity, promotions and local marketing initiatives.
Oversee stock control and ordering processes.
Remain calm, flexible and solutions-focused.
Assist with wedding and events planning, ensuring a high standard of organisation and guest service.
Manage cellar operations and maintain appropriate standards.
Apply a practical, proactive approach to problem solving.
