You will be joining the Technology Operations team as an Incident Co-ordinator, working as part of our Service Desk team.
You will be assessing incoming IT Incidents, assigning them an appropriate priority, and escalating them to the correct Support Team.
You will perform 1st line IT support for the business, resolving incidents and completing requests that are directed at the Service Desk as well as other occasional more complex fixes.
Other responsibilities include carrying out other ad hoc weekly/monthly tasks when required and ensuring that daily checks assigned to the early/day/late shifts are completed and signed off.
We pride in keeping our teams up to date with the latest technology, providing opportunities to learn and develop in keys areas to help you progress in your career.
The United Kingdom Hydrographic Office (UKHO) is a world leading hydrographic agency that has been helping people safely navigate the oceans for over 200 years and we employ just under 1000 people. You will have a great impact in assisting users from all over the business, answering questions, giving advice and supporting them in the work that they do.
The Service Desk team work on a rota, covering from 6am-10pm Monday to Friday and 9am-5pm on weekends.
To find out more about our Technology Team and careers within the UKHO visit us here:
https://youtu.be/g54ou0_QHhc
Our teams at the UK Hydrographic Office (UKHO)
https://ukhodigital.blog.gov.uk/
Hybrid working and shift pattern
Our Service Desk team work to a 5-week rota pattern.
Weekday shifts are broken into 3 shifts:
Early (6am-2pm)
Day (8am-4pm) and
Late (2pm-10pm).
There is always one early shift and one day shift working onsite.
The 5-week pattern we use allows for 2 weeks onsite, followed by 3 weeks working from home. There will be an initial 4 to-6-week period of onsite working to allow for training and induction. Once training and induction is complete there is also scheduled weekend shifts within the rota.
Please note our Policy on informal hybrid working (arrangements available as agreed with the line manager) applies within the UK, and does not extend to working overseas.
