Job Title – Office Manager (Fire & Security)
Reports to: Integrated Solutions Director
Location: Redditch
Contract: Permanent / FT
Salary: Competitive
Role Purpose
Due to expansion Lodge Security are looking for an experienced and highly organised Office Manager to join our growing Integrated Solutions Division, based at our Redditch office. Sitting at the heart of our Technical operation (CCTV, Intruder and Fire), this role is focused on running an efficient, process led office that keeps our engineers, customer support teams and customers moving.
You'll play a key role in coordinating engineers and support teams, owning and improving our processes, and making sure every customer receives an excellent standard of service, response and communication.
A Day in the Life of a Lodge Office Manager:
You will be a good communicator, a self-starter and very focused with a keen attention to detail, (plate spinning skills are a bonus!) - You're an experienced office or operations manager who thrives on bringing order to a busy, changing workload. No two days look the same for you. One morning you might be scheduling engineers and installation teams across the country, and by afternoon you're reviewing service data and KPIs to spot where we can do better and working with the team to implement improvements. The next day you're refining a process, reviewing financial data to ensure we are tracking against profitability targets and prepared for monthly invoice runs. You're comfortable working independently but also able to connect, manage and motivate the wider team to ensure deadlines are met, and you take real pride in the customer experience you deliver.
You bring a methodical, data driven approach to everything you do, know how to prioritise when everyone needs everything at once, and don't need someone looking over your shoulder to get the job done right. You'll work closely with our engineers, customer experience and management teams to keep service delivery running smoothly, commercially viable and to a consistently high standard.
You'll often be the first point of contact for our customers, so strong communication, a professional manner and a genuine focus on customer experience are just as important as your organisational ability.
Person Profile:
Essential
- Proven experience in office, service or operations management
- Experience of managing engineers/installation teams
- Financially literate
- Able to manage and prioritise a busy and changing workload
- A huge focus on processes and a commitment to continuous improvement
- Data driven and commercially focused, comfortable working with reports, KPIs and job management systems
- A genuine commitment to customer experience
- Strong IT skills, including Excel and office systems
- Excellent communication and customer service skills
- Be familiar with CRM systems
Desirable
- Experience within the Fire & Security industry (CCTV, Intruder, Fire)
- Background with an NSI, SSAIB, BAFE or FIA aligned company
- Experience of scheduling and job management software – e.g CASH
- Knowledge of Accounting systems
Why Lodge:
Lodge are a bold, ambitious Security company growing at pace. A human centric – solution led business where people and tech merge to offer holistic and innovative solutions to our clients and teams. Boasting a 100+ year heritage, Lodge offers the values and community of a (4th generation) family run organisation with the mindset and vision of a tech start up; and being independently owned and managed means we can respond and act with agility.
We promote a collaborative, inclusive and dynamic working environment which provides real scope for growth and development to our team members.
Additional Benefits: -
- Perk Box – Discounts on shopping and Leisure
- Employee Assistance Programme – including GP & Support line services
- Employee Loan Facility
Our Values:
This role brings our values to life through everyday actions, decisions, and the way people are treated and supported.
Human: Client focused & considerate to colleagues and strives for best outcomes for all parties
United: Shares information freely, communicates well, and understands the positive impact of a connected, in-tune team
Grounded: Compliance leads decision making and takes pride in leaving sites better than they found it
Dynamic: Open to innovation and new technology, thinking outside of the box to deliver a truly solution-led service
Work Location: In person
